The CX Partner DTC Brands Count On | Atidiv

The CX Partner DTC Brands Count On

Peak-ready CX teams for DTC brands, live in about a week. Last holiday season we resolved more than 200,000 DTC tickets.

<1 hr

first response time

5–10x

surge capacity within 30 days

7,500

messages cleared per week

Sign up for a
four-week free pilot

    When Customers Can’t Wait, Neither Do We

    Ticket queues and SLA breaches are mounting as promo season ramps up.

    01

    Tone, accuracy, and speed fluctuate by shift, putting loyalty and sales at risk.

    02

    Current vendor struggles with after-hours, voice, and SMS coverage.

    03

    Last year’s backlogs and repeat issues threaten to stall campaigns again.

    04

    Plug in Holiday-Ready CX Teams That Deliver From Day One

    Stop risking mid-season switches with missing SLAs and inconsistent tone. Get prompt responses and consistent, on-brand replies from email to SMS, voice, and social channels.

    Book A 15 Min Setup Call

    Clear backlogs fast

    across channels to protect reviews and revenue

    Scale CX up only during demand

    spikes; dial down to cut costs otherwise

    After-hours and weekend coverage

    available on demand, with no costly overhead

    Fix issues at the source

    with daily insights and clear reporting

    Automation

    handles order status and FAQs; specialists respond when it matters most

    Staffed before the ramp

    forecast from last year's ticket curve, hired and trained ahead

    Returns planned as its own peak

    because the returns curve is separate from the sales one

    Scale Holiday CX Quickly, Accurately, and Cost-Efficiently

    Atidiv combines temporary teams who feel in-house with data-driven automation to scale fast when volumes spike, keep CX lean and frugal off-peak.
    Book A 15 Min Setup Call
    200k+

    holiday DTC tickets resolved last year.

    30–80%

    of repeat queries automated with QA guardrails.

    2-4

    weeks to layer automation on top of live coverage.

    98%

    average QA score across our accounts.

    Proven With Brands
    Like Yours

    The brand was losing South American customers due to high churn and no Spanish-language support. Atidiv quickly onboarded bilingual agents and introduced region-specific metrics. Within 3 months, retention rose by 50%, repeat purchases by 59%, and churn fell 35%.

    The client lacked chat support and faced low productivity, CSAT, and quality. Atidiv deployed a dedicated 3-tier CX team, improved data transparency, and raised CSAT + quality from month one. The team scaled from 5 to 32 FTEs, prompting a full transition to Atidiv in just 10 months.

    The largest online tire retailer in the US needed support that scaled across five critical areas. Atidiv expanded the team and optimized its processes. The brand saved $1.3M and ranked first for customer service in its category.

    The largest online tire retailer in the UK needed comprehensive support across multiple channels. Atidiv took on more than 230,000 tickets a year. The brand saved $500K annually.

    Book A 15 Min Setup Call

    We seamlessly integrate with any Platform

    Gorgias
    Shopify - Full
    Stripe
    Zendesk
    Paypal
    Richpanel
    Shipbob
    Magento
    Slack
    Klaviyo
    Meta
    Amazon
    Atidiv transformed our customer support in just five weeks. Their team went live in two days, cleared our backlog within a week, and delivered fast, scalable, data-driven support through peak season.
    drool logo
    edley naylor-leyland drool

    Edley Naylor-Leyland

    Head of Business Operations, Drool

    Atidiv was a strategic partner during BFCM, helping us handle peak volume while optimizing performance with their KPI and data expertise.
    hedley and bennet logo
    rene perez hedley and bennet

    Rene Perez

    Production Manager, Hedley & Bennett

    How We Get You Holiday-Ready in a Week

    1

    Kickoff

    Share your FAQs, order flows, and promo details. We handle setup and training, no heavy lifting on your side.

    2

    Pilot

    A small team goes live under a free pilot. We start clearing real tickets, tracking accuracy, adjusting scripts in real time, and identifying automation opportunities.

    3

    Scale for Peak

    Pilot team expands into full coverage before the surge hits. You enter the holiday season with trained agents and automation that’s already tested.

    Don’t Enter Peak Season Without a CX Team

    Set up your CX team now to ensure that you keep your customers through the holidays.
    Book A 15 Min Setup Call