Tactical Editorial for DTC Founders

Latest Edition

Returns Without Regret: AI’s Role in Smarter Exchanges

Returns Without Regret: AI’s Role in Smarter Exchanges

Refunds drain margin, while exchanges preserve loyalty. AI can decide which path your customers take!

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Win your customers' hearts, steal top tips from the world’s best DTC brands

Afterwords Library

Delivery Anxiety: How AI Can Finally Kill WISMO

Delivery Anxiety: How AI Can Finally Kill WISMO

Every “Where’s my order?” email isn’t just a ping in your inbox. It’s a small crack in the trust you’ve worked so hard to build. And if left unchecked, those cracks widen, draining margins, patience, and loyalty. But here’s the twist: this is one problem AI can actually fix. Wondering how? Let’s begin. 

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AI in CX: Why just automate tickets when you can engineer Loyalty
Post Purchase CX in 2025: How DTC Brands Are Elevating the Experience Beyond the Buy Button

Post Purchase CX in 2025: How DTC Brands Are Elevating the Experience Beyond the Buy Button

Discover how DTC brands are transforming costly returns into loyalty-building opportunities, with insights from industry leaders and real-world examples.

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Logistics for D2C Brands: Turning Returns Into Retention Through Smarter Reverse Logistics

Logistics for D2C Brands: Turning Returns Into Retention Through Smarter Reverse Logistics

Discover how DTC brands are transforming costly returns into loyalty-building opportunities, with insights from industry leaders and real-world examples.

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