Tactical Editorial for DTC Founders
Latest Edition
Beyond the Buy Button: How DTC Brands Are Redefining Post‑Purchase CX in 2025
Discover how DTC brands are transforming costly returns into loyalty-building opportunities, with insights from industry leaders and real-world examples.
Afterwords Library
Optimizing Reverse Logistics in D2C: From Returns to Retention
Discover how DTC brands are transforming costly returns into loyalty-building opportunities, with insights from industry leaders and real-world examples.
The Unboxing Effect – How Post-Purchase Packaging, Inserts, and Experience Shape Repeat Behavior
Uncover the surprising power of thoughtful packaging, clever inserts, and memorable unboxing moments to turn first-time buyers into repeat customers.
The Invisible Friction in Your Finance Ops – How Late Refunds, Unclear Invoicing, and Chargebacks Kill Trust
Bad finance ops can quietly erode trust and loyalty. Discover how smart DTC brands are turning these hidden pain points into competitive advantages.
From Support Ticket to CFO Metric
Every delayed refund, confusing invoice, and chargeback chips away at customer trust. Learn how to win back loyalty through better finance ops.
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