Tactical Editorial for DTC Founders
Latest Edition
Returns Without Regret: AI’s Role in Smarter Exchanges
Refunds drain margin, while exchanges preserve loyalty. AI can decide which path your customers take!
Afterwords Library
The Unboxing Effect: How Packaging and Post-Purchase Touchpoints Drive Customer Loyalty
Uncover the surprising power of thoughtful packaging, clever inserts, and memorable unboxing moments to turn first-time buyers into repeat customers.
The Invisible Friction in Your Finance Ops – How Late Refunds, Unclear Invoicing, and Chargebacks Kill Trust
Bad finance ops can quietly erode trust and loyalty. Discover how smart DTC brands are turning these hidden pain points into competitive advantages.
Understanding “Where is My Order” Support Tickets Percentage: A CFO Metric
Every delayed refund, confusing invoice, and chargeback chips away at customer trust. Learn how to win back loyalty through better finance ops.
D2C Brands Tapping Offshore Talent for Scale and CX Excellence
Discover how D2C brands like True Classic, Quip, and Legacybox are cutting costs and boosting customer experience by building dedicated offshore teams. Scale smartly, reduce CAC pressure, and thrive in 2025’s competitive market.
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