Tactical Editorial for DTC Founders
Latest Edition
AI in CX: Why just automate tickets when you can engineer Loyalty
How DTC brands are reimagining post-purchase with AI
Afterwords Library
Understanding “Where is My Order” Support Tickets Percentage: A CFO Metric
Every delayed refund, confusing invoice, and chargeback chips away at customer trust. Learn how to win back loyalty through better finance ops.
D2C Brands Tapping Offshore Talent for Scale and CX Excellence
Discover how D2C brands like True Classic, Quip, and Legacybox are cutting costs and boosting customer experience by building dedicated offshore teams. Scale smartly, reduce CAC pressure, and thrive in 2025’s competitive market.
Are You Too Small to Offshore? – A Practical Guide to Building Leverage Without Overhead
Practical strategies for leveraging global talent to streamline operations and maximize your impact.
CX for LTV, Not Just CSAT
Great customer experience drives loyalty and revenue, not just satisfaction scores. See how smart CX fuels repeat business and long-term growth.
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