Customer Support with Smart Analytics

Atidiv customer care agents not only address queries but are revenue-generating engine for your business.

30-60%

Cost Savings

30-60%

Cost Savings

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99.3%

Quality Score

4.84

Email CSAT Score

40

Seconds Chat FRT

CX - Not just a Customer Support but a revenue generating engine!

Atidiv’s CX solutions are designed to do more than resolve queries—they drive revenue. Unlike traditional support models, we leverage data-driven insights, proactive engagement, and tailored strategies to convert customer interactions into sales opportunities, delivering measurable growth for your business.

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What sets us apart

Our Performance KPIs Rank in the Top 10%

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Features	Top 3 players	Atidiv
Cost	-	35-50% Lesser Cost
Analytics	-	Best in class analytics
Email CSAT Score	4.57	4.84
Chat FRT	<5 Mins	40 Secs
Chat Quality	95%	99.3%
Email FRT	4-6 Hours	<60 Mins*
Email Quality Score	95.2%	98.7%

Leverage our experience to reduce your costs and increase productivity.

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200K+

Customer
Experiences Delivered

98%

Average Quality
Score

90%

Average
NPS Score

24x7

Round the
clock support

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Success Story.

How a UK-Based Online Tire Retailer Saved $500K Annually Through Scaled Customer Support

We partnered with the largest online tire retailer in the UK to provide comprehensive customer support, handling over 230,000 tickets annually across multiple channels.

Saved $1.3M for a US based online tire retailer, ranked #1 for customer service in the online tire retailer category.

Atidiv partnered with the largest online tire retailer in the US, scaling support across five critical areas. By expanding the team and optimizing processes.

Atidiv's dedication to understanding our needs and delivering tailored solutions has significantly enhanced our operations.

Joseph Becht

Enterprise Account Manager, WIN Reality

Atidiv team’s attention to detail, high productivity, and transparency  have allowed us to focus on key operations while outsourcing  day-to-day tasks.