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Customer Experience

Customer support for US consumer brands across phone, chat, email, messaging and social, inside the helpdesk you already use.

Transform Your CX Today

We aren’t just a solution provider. We are your CX thought partners.

Data-Driven Excellence and Quality Assurance

“Don’t just trust us—trust the data.” With every interaction, we bring unparalleled insights, speaking the language of data to ensure your customer experience is always on target. Our average QA score is 98%

200K+

Customer Experiences
Delivered

4.8

Average CSAT
Rating

60%

Cost Savings vs
inhouse teams

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Fabletics
Fresh Clean Threads
Angellist
Home Chef
Shoedazzle
Justfab
Squatch
Techstyle
Tirebuyer

Our Offerings

Elevate your brand with our comprehensive suite of innovative customer support solutions.

Omnichannel Customer Support

Impact-Driven Sales Support

24/7 Back Office Support

NPS Enhancement

Call Center Outsourcing

Help Desk Outsourcing

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We seamlessly integrate with any Platform

Freshdesk
Salesforce
Collabera
Engage
Puzzel
Jira Service Desk
Sprout Social
Reddit
Slack
Mailchimp
Hootsuite
Stella Connect
We are thrilled to commend our partner, Atidiv for their exceptional YouTube Ads management for one of our key clients. Despite the complexity of handling over 50 unique Google accounts, each with its own budget and geo-targeting, Atidiv rose to the challenge with remarkable efficiency and precision.

Vice President, Paid Social

With Atidiv, we’ve successfully addressed key challenges, including maintaining top-quality and professional customer interactions, focusing on data analysis to develop long-term processes, scaling seamlessly during peak seasons, delivering consistent high-quality reporting, and ensuring team continuity over the years.

Simon Giuliani

Head of Operations

Working with Aditiv has been such a strong pillar of the business that has allowed us to have great confidence as we continue to build. That wherever the business needs to go, the amazing team here at Aditiv is willing to support, adapt, and most importantly perform, to deliver fantastic results. The experience collaborating along side the team members makes the entire process truly effortless.

Luke Zacny

Co-Founder

Atidiv has been a proactive partner, expertly managing our NPS processes from day one. Their structured feedback collection and detailed calling have given Fitelo valuable insights into client experiences. With segmented dashboard data, we can deeply understand client journeys, address key issues, and drive continuous improvement.

Vikram Bajwa

Vice President Operations

Case Studies:
Our Success Stories.

Saved $1.3M for a US based online tire retailer, ranked #1 for customer service in the online tire retailer category.

Atidiv partnered with the largest online tire retailer in the US, scaling support across five critical areas. By expanding the team and optimizing processes.

How a UK-Based Online Tire Retailer Saved $500K Annually Through Scaled Customer Support

We partnered with the largest online tire retailer in the UK to provide comprehensive customer support, handling over 230,000 tickets annually across multiple channels.

What it costs

Around 60% less than in-house

Measured against a fully loaded in-house agent: salary, benefits, recruiting, management, tooling and the seat sitting idle between peaks.

What that includes

Recruiting, training, management, quality assurance and the tooling, all inside the rate.

Priced on coverage, not headcount

Coverage hours, channel mix and the seniority the work needs move the number, so a quote follows a short call rather than a rate card.

How a quote is built

Hours of cover, the channels in scope and the seniority the work needs.

Start with a pilot

A pilot team on a slice of volume, with transcripts and quality scores you can read before you commit to a team size.

What you see first

Transcripts, quality scores and handle times from real volume, before a team size is fixed.

Built for the way consumer brands buy support

We work with direct-to-consumer and ecommerce brands, and with the industries next to them: fintech, travel and hospitality, and gaming.

Ecommerce and Shopify

Pre-sales, purchase help and post-purchase support in one queue, with agents working in the apps and helpdesk your store already runs.

Beauty

Shade, ingredient and routine questions, where product knowledge decides whether a conversation converts.

Our data-
driven process unlocks growth opportunities.

1

Discover

We listen to your needs and identify where we can support you.

2

Develop

We create a tailored plan to achieve your goals.

3

Deliver

We help you grow your business as an extension
of your team.

    Customer Experience FAQs

    We gauge customer experience success by evaluating your current performance using key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES). As a trusted customer experience specialist, we help businesses analyze and improve customer interactions to drive long-term success.

    Atidiv’s digital customer experience solutions are built on a 3D approach:

    • Discover – We listen to customer needs to identify and craft a tailored strategy.
    • Develop – We create a structured plan designed to achieve your goals
    • Deliver – We help your business grow through tech-based insights and solutions.

    Atidiv’s omnichannel customer experience solutions provide hassle-free support across multiple platforms, including messaging, e-mail, web chat, voice and social media. Our digital customer experience solutions ensure consistent and high-quality interactions across all customer touchpoints.

    Atidiv’s commitment to excellence has led to outstanding performance metrics, including over 200000 customer experiences delivered, an average customer satisfaction rating of 4.8, and a 60% cost savings compared to in-house teams. Our customer experience solutions are designed to optimize performance while maintaining high satisfaction rates.

    Our average chat CSAT score ranges between 4 to 4.80, depending on the industry and complexity of the support.

    Training is tailored to your business. We start with a deep dive into your products, processes, tools, tone of voice, and brand values. The program includes:
    – Interactive modules (SOPs, knowledge base, ticket tagging)
    – Mock support sessions (email/chat/voice/social)
    – Live shadowing and simulations
    – Assessments to ensure agents are fully prepared

    We work with you to co-create training materials or build them from scratch if needed.

    We provide global coverage and can support customers in any timezone, including 24/7, after hours, weekends, or region-specific business hours. Our teams in India and the Philippines are trained to handle flexible and overlapping shifts based on your needs.

    We do quality through a structured QA framework, including:

    – Dedicated QA analysts reviewing tickets and calls
    – Scorecards customized to your brand standards
    – Real-time feedback and weekly coaching sessions
    – Monthly calibration with your team

    We also provide detailed QA reports and continuous agent upskilling to maintain consistency and improvement.

    Yes. Our agents are trained to support voice (inbound/outbound calls) as well as non-voice channels including email, live chat, SMS, and social media. We can deploy omnichannel agents or channel-specific specialists, depending on your preferences and ticket volume.

    Yes, Atidiv can help US businesses meet compliance standards like HIPAA or SOC 2 while handling customer interactions. We always ensure data security by implementing secure infrastructure, encryption, and controlled access so that sensitive customer data is handled per the HIPAA and SOC 2 requirements