KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
Author: Ashish
8 mins read
What is KPO?
by
Ashish
Customer Experience
10 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish
Customer Experience
Uncategorized
9 mins read
Key Customer Service Qualities to Build Trust and Loyalty
Customer service skills help support agents assist customers in the best way possible. These skills allow them to understand customer needs, solve problems, and provide a […]
by
Ashish
Customer Experience