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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

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Trending Articles

11 mins read

How to Handle Social Media Trolls: A Guide for Brands

To handle social media trolls professionally, first check whether the person is a troll or an unhappy customer. A customer wants something fixed. A troll wants […]

by Ben
Customer Experience Customer Support Social Media Support
11 mins read

Month-End Close Time Calculator: Days and Hours a Faster Close Saves

This month-end close calculator shows how many days a faster close would give back each month and how many hours it frees for your finance team. […]

by Ben
Accounting Finance
11 mins read

Accounting Automation ROI Calculator: In-House Bookkeeping vs Outsourced

This accounting automation ROI calculator shows what your bookkeeping costs you in-house today, what the same work costs with an outsourced bookkeeping team, and the return […]

by Max
Accounting Bookkeeping Finance
11 mins read

Customer Support Cost Calculator: In-House vs Outsourced

This customer support cost calculator compares what a support team costs a year when you hire it in-house in the US with what the same coverage […]

by houndstoothsc
Customer Experience Customer Support
13 mins read

In-house vs outsourcing: how to decide for customer support and bookkeeping

In-house vs outsourcing is a decision you make task by task, not all at once. Keep in-house the work that needs your judgment or authority: approvals, […]

by ayushi
BPO Business Operations
13 mins read

How to read financial statements: a monthly guide for small business owners

To read financial statements, start with the income statement to see whether the business made a profit, then the balance sheet to see what it owns […]

by Ben
Accounting Finance
12 mins read

Customer service standards: examples, targets and how to measure them

Customer service standards are the written rules for how a support team answers customers: how fast it replies on each channel, how accurate the answers must […]

by ayushi
Customer Experience Customer Support
14 mins read

Social media customer care: how to handle complaints, reviews and DMs

Social media customer care means answering customers’ complaints, questions and reviews where they post them: in comments, mentions, DMs and on review sites. Done well, it […]

by ayushi
Customer Experience Customer Support Social Media Support
4 mins read

Closing the books in seven days: a plan for finance leaders

APQC’s benchmark puts the median monthly close at 6.4 calendar days and the top quarter at 4.8 days or less, across 2,300 organizations. Small finance teams […]

by Ben
Accounting Finance
4 mins read

Customer Support Cost Model: In-House vs Outsourced, Line by Line

Most in-house versus outsourced comparisons put a vendor’s hourly rate next to an agent’s wage, and get the answer wrong. The wage is not the cost, […]

by ayushi
Customer Experience Customer Support