Let’s talk

Blogs

Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

All Accounting Ad Operations AI Support B2B Customer Service Back Office Outsourcing Bookkeeping BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support Finance HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Sales & Marketing Social Media Support Virtual Assistants voice support

Trending Articles

4 mins read

Peak season support planning for D2C brands: a free guide

Black Friday is Friday, November 27 this year, and Cyber Monday is November 30. The teams that handle it well decide their staffing in September and […]

by ayushi
Customer Experience Customer Support
16 mins read

9 Best Shopify Customer Support Outsourcing Companies in 2026

The best Shopify customer support outsourcing companies in 2026 are Atidiv, EverHelp, SupportYourApp, Influx, HelpSquad, Helpware, Horatio, IntelligentBee and Simply Contact. For a Shopify store, the […]

by Ingrid Galvez
Customer Experience Customer Support
17 mins read

9 Best Email Support Outsourcing Companies in 2026

The best email support outsourcing companies in 2026 are Atidiv, Helpware, Crescendo (formerly PartnerHero), EverHelp, IntelligentBee, SupportYourApp, Hugo, Horatio and Influx. What separates them is how […]

by Ingrid Galvez
Customer Experience Customer Support
18 mins read

10 Best Customer Support Outsourcing Companies in 2026

The best customer support outsourcing companies in 2026 are Atidiv, Horatio, Helpware, Hugo, SupportNinja, Crescendo (formerly PartnerHero), Simply Contact, Sourcefit, TDCX and Foundever. Customer support outsourcing […]

by Ingrid Galvez
Customer Experience Customer Support
11 mins read

What Is Cash Flow? Meaning, Types and a Worked Example

Cash flow is the money that moves into and out of a business over a period of time. Cash coming in (from customers, loans or asset […]

by Max
Accounting Bookkeeping Finance
12 mins read

What Outsourced Customer Support Costs Per Agent in 2026

Outsourced customer support costs roughly $6 to $19 an hour per agent offshore, $8 to $23 nearshore, and $25 to $65 onshore in the US, with […]

by ayushi
Customer Experience Customer Support
15 mins read

9 Best Live Chat Outsourcing Companies in 2026

The best live chat outsourcing companies in 2026 are Atidiv, HelpSquad, Hugo, Horatio, Influx, EverHelp, SupportYourApp, LTVplus and Magellan Solutions. They split into two kinds. Some […]

by Ingrid Galvez
Customer Experience Customer Support
16 mins read

9 Best Ecommerce Customer Service Outsourcing Companies in 2026

The best ecommerce customer service outsourcing companies in 2026 are Atidiv, Horatio, Hugo, Influx, EverHelp, SupportYourApp, Boldr, SupportNinja and TaskUs. They differ most in three things: […]

by Ingrid Galvez
Customer Experience Customer Support
12 mins read

How to Handle Negative TikTok Comments and Videos About Your Brand

To handle negative TikTok comments, reply to genuine complaints in the comments or with a short video reply, move order details to a private message, and […]

by Ben
Customer Experience Customer Support Social Media Support
14 mins read

8 Examples of Bad Customer Service on Social Media, and the Reply That Would Have Worked

Bad customer service on social media looks different from bad service on the phone: it happens in public, it is screenshotted, and it outlives the complaint. […]

by ayushi
Customer Experience Customer Support Social Media Support