Blogs

9 mins read

The Role of Quality Assurance in Customer Service Excellence

Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]

8 mins read

Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention

Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]

How to Handle Customer Complaints: 7 Proven Techniques for Better Customer Relations

Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]

Top 7 Customer Service Obstacles and How to Overcome Them

Why customer service obstacles can make or break your business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]

Customer Service Models Explained: Choosing the Best Approach for Your Brand

Why your customer service model matters Think about the last time you had a stellar customer service experience. Maybe a support rep solved your issue in […]

Reactive vs. Proactive: Which Customer Service Approach Works Best?

Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]

Top Customer Service Abilities That Drive Success in E-commerce

The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]

Choosing Customer Service Channels: What Works Best for Your Industry?

Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]

8 mins read

A Comprehensive Guide to Back-Office Operations and Their Processes

Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]

by Ashish