To handle social media trolls professionally, first check whether the person is a troll or an unhappy customer. A customer wants something fixed. A troll wants […]
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11 mins read
How to Handle Social Media Trolls: A Guide for Brands
by
Ben
Customer Experience
Customer Support
Social Media Support
14 mins read
Social media customer care: how to handle complaints, reviews and DMs
Social media customer care means answering customers’ complaints, questions and reviews where they post them: in comments, mentions, DMs and on review sites. Done well, it […]
by
ayushi
Customer Experience
Customer Support
Social Media Support
12 mins read
How to Handle Negative TikTok Comments and Videos About Your Brand
To handle negative TikTok comments, reply to genuine complaints in the comments or with a short video reply, move order details to a private message, and […]
by
Ben
Customer Experience
Customer Support
Social Media Support
14 mins read
8 Examples of Bad Customer Service on Social Media, and the Reply That Would Have Worked
Bad customer service on social media looks different from bad service on the phone: it happens in public, it is screenshotted, and it outlives the complaint. […]
by
ayushi
Customer Experience
Customer Support
Social Media Support
12 mins read
How to Handle Negative Reviews on Facebook: Replies, Reporting and Removal
To handle negative reviews on Facebook, reply publicly from your Page within a day, name the problem, apologize for the experience, and offer a specific next […]
by
Ben
Customer Experience
Customer Support
Social Media Support
13 mins read
Brand Guidelines for Responding to Negative DMs, With a Template
Brand guidelines for responding to negative DMs are a short written policy that every agent follows when an unhappy customer messages your brand privately. The policy […]
by
Ben
Customer Experience
Customer Support
Social Media Support
13 mins read
How to Respond to Negative Tweets: A Brand Playbook for X
The best way to respond to negative tweets is to reply once, in public, within hours: acknowledge the problem in plain words, say what happens next, […]
by
Ben
Customer Experience
Customer Support
Social Media Support
12 mins read
How to Hire an Offshore Social Media Manager Who Protects Brand Consistency
An offshore social media manager is a dedicated person, usually based in a country such as the Philippines or India, who runs your social channels as […]
by
Max
Social Media Support
13 mins read
Hire a Shopify Virtual Assistant Offshore: What to Expect in the First 30 Days
Table Of Contents Why The First 30 Days Matter Week 1: Set Up Access, Rules, And Low-Risk Tasks Week 2: Move Into Store Operations Week 3: […]
by
ayushi
AI Support
IT Support
Social Media Support
11 mins read
What’s the Best Offshore Staffing Agency for US Companies in 2026? An Unbiased Guide
For US businesses, hiring has become one of the most persistent growth challenges. As labor costs continue to rise, competition for experienced talent remains intense. At […]
by
ayushi
Social Media Support
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