Why De-Escalation Techniques in Customer Service Matter Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness can make […]
Author: Kushal
12 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
by
Kushal
B2B Customer Service
11 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. Businesses can reallocate resources […]
by
Kushal
Customer Experience
10 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but legendary. Gone are the days when pricing was the […]
by
Kushal
Customer Experience
9 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. A higher CSAT score leads to better business growth and loyalty. To […]
by
Kushal
Customer Experience
8 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you to better understand what your […]
by
Kushal
Customer Experience
7 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
by
Kushal
Customer Experience
6 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal
Customer Experience
9 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal
Customer Experience
Image annotation
8 mins read
Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience
Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]
by
Kushal
Customer Experience