Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]
Author: Pratik Nasre
9 mins read
The Role of Quality Assurance in Customer Service Excellence
by
Pratik Nasre
B2B Customer Service
9 mins read
How to Provide Exceptional Customer Support on Social Media Platforms?
Social media platforms can be used as powerful customer experience (CX) channels. They allow businesses to interact with customers in real-time. Using them, your support team […]
by
Pratik Nasre
Uncategorized
8 mins read
Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention
Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]
by
Pratik Nasre
B2B Customer Service
10 mins read
How to Handle Customer Complaints: 7 Proven Techniques for Better Customer Relations
Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Top 7 Customer Service Obstacles and How to Overcome Them
Why customer service obstacles can make or break your business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Customer Service Models Explained: Choosing the Best Approach for Your Brand
Why your customer service model matters Think about the last time you had a stellar customer service experience. Maybe a support rep solved your issue in […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Reactive vs. Proactive: Which Customer Service Approach Works Best?
Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]
by
Pratik Nasre
B2B Customer Service
9 mins read
What to Do When a Product Is Out of Stock: Smart Alternatives for Businesses & Customers
A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. It […]
by
Pratik Nasre
Customer Experience
10 mins read
Top Customer Service Abilities That Drive Success in E-commerce
The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Choosing Customer Service Channels: What Works Best for Your Industry?
Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]
by
Pratik Nasre
B2B Customer Service