Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]
Author: Pratik Nasre
10 mins read
How to Handle Customer Complaints: 7 Proven Techniques for Better Customer Relations
by
Pratik Nasre
B2B Customer Service
10 mins read
Top 7 Customer Service Obstacles and How to Overcome Them
Why Customer Service Obstacles Can Make or Break Your Business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Customer Service Models Explained: Choosing the Best Approach for Your Brand
Why Your Customer Service Model Matters Think about the last time you had a stellar customer service models experience. Maybe a support rep solved your issue […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Reactive vs. Proactive: Which Customer Service Approach Works Best?
Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]
by
Pratik Nasre
B2B Customer Service
9 mins read
What to Do When a Product Is Out of Stock: Smart Alternatives for Businesses & Customers
A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. It […]
by
Pratik Nasre
Customer Experience
10 mins read
Top Customer Service Abilities That Drive Success in E-commerce
The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Choosing Customer Service Channels: What Works Best for Your Industry?
Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]
by
Pratik Nasre
B2B Customer Service
10 mins read
What Does a Customer Service Specialist Do? Roles & Responsibilities Explained
Introduction Customer service is one of the core values of a company that helps in building a strong customer-company relationship. It is the support the company […]
by
Pratik Nasre
B2B Customer Service
9 mins read
Pros and Cons of Outsourcing You Need to Know
Small businesses achieve cost savings alongside enhanced efficiency by delegating work to outside vendors through outsourcing. The outsourcing method presents two major dangers, which include quality […]
by
Pratik Nasre
Customer Experience
10 mins read
Effective Ways to Improve Your Customer Lifetime Value
Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]
by
Pratik Nasre
Customer Experience