Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
Author: Pratik Nasre
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
by
Pratik Nasre
Customer Experience
8 mins read
What is Customer Journey Map?
A customer journey map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Pratik Nasre
Customer Experience
6 mins read
Learning and Development in Human Resource Management
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Pratik Nasre
Customer Experience
9 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Pratik Nasre
Customer Experience
10 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Pratik Nasre
B2B Customer Service
Customer Experience
8 mins read
Leveraging Speech Analytics to Boost Call Center Performance
Speech analytics is a smart technology. It helps call centers to not only just record calls but also analyse tone, emotions, and common complaints. This gives […]
by
Pratik Nasre
Customer Experience
7 mins read
Difference Between Inbound vs. Outbound Calls: A Comprehensive Guide and Applications
Inbound calls are calls coming in from customers. It could be for support, inquiries, or even placing an order. On the other hand, outbound calls are […]
by
Pratik Nasre
Customer Experience
9 mins read
Customer Service Metrics That Drive Business Growth
Discover key customer service metrics that can enhance your team’s performance. Improve efficiency and satisfaction. Learn more with Atidiv today.
by
Pratik Nasre
Customer Experience
9 mins read
Customer Service Examples: How Atidiv Provides Excellent Service Across Industries
Discover how Atidiv’s data-driven approach to customer service excellence helped companies save millions while achieving industry-leading satisfaction scores.
by
Pratik Nasre
Customer Experience
7 mins read
Humans + AI: The Perfect Team for Customer Service Excellence
Discover how AI is transforming routine customer service tasks, what changes to expect, and how businesses can adapt. Start with Atidiv today.
by
Pratik Nasre
Customer Experience