Saved $1.3M for a US based online tire retailer, ranked #1 for customer service in the online tire retailer category.

Summary

Driving Efficiency and Savings for the Largest Online Tire Retailer

Atidiv partnered with the largest online tire retailer in the US, scaling support across five critical areas. By expanding the team and optimizing processes, we helped the client save $1.3M and rank as the top provider of customer service in their industry.

Challenge

Handling High Volumes Across Multiple Functions

The client faced a need for support in key areas, including appointment bookings, customer service, marketplace management, finance, and tire catalog management. During peak seasons, they required consistent coverage and efficient handling of customer queries, marketplace disputes, and financial processes.

Solution

Scaling Up Support Across Multiple Functions

Atidiv expanded the team, providing 7-day support during the client’s busiest times. We introduced strategic processes to improve efficiency across these areas:

Outcome

Atidiv ensured seamless operations across sales, customer support service, and marketplace management. This efficiency not only helped the client become a top-rated seller on eBay but also resulted in $1.3M+ in savings through streamlined processes and reduced costs.