Explore DaaS Solutions – Revolutionize Your Device Management Strategy!

Key Takeaways

• DaaS (Device-as-a-Service) transforms hardware and software ownership into predictable, subscription-based operational costs.
  
• It combines devices, software and lifecycle management into one contract, simplifying IT and reducing capital investment.
  
• DaaS lifecycle management services include setup, maintenance, updates and secure disposal, reducing downtime and ensuring compliance.
  
• For consumer brands and D2C companies across the US, UK & Australia, DaaS solutions offer scalable, secure ways to manage remote or hybrid customer experience teams.
  
• Atidiv’s approach to technology optimization helps growing brands reduce IT costs while improving operational and customer service efficiency.

Through DaaS solutions, you can get computers, tablets, phones and related software through a monthly subscription. Instead of paying a large amount upfront to buy equipment, you pay a fixed monthly fee. This fee usually includes the devices, the software you need, and services like setup, support, and maintenance.

Feeling a capital crunch? Want to expand but don’t have enough funding to finance the latest equipment? Have you ever heard of Device-as-a-Service (DaaS)?

Yes, DaaS solutions allow you to convert your technology spending from a “one-time capital expense” to a “regular operating expense”. This makes it easier to manage your business budget and avoid unexpected costs when equipment breaks or becomes outdated.

And, DaaS is in vogue! As per estimates, the device-as-a-service market was worth around USD 34.65 billion. It is expected to reach USD 226.73 billion by 2032. This surge in usage is largely because DaaS solutions lower costs and make it easier to manage devices. 

So, are you thinking about using DaaS for your business? In this article, let’s first understand what device as a service (DaaS) means, its life cycle, and popular DaaS models. Next, we will learn about some of its major benefits. 

What is Device-as-a-Service (DaaS)?

Device-as-a-Service (DaaS) is a subscription based model where you get hardware, software, and management services – all in one package. You do not have to buy the equipment upfront. Instead, you pay a fixed monthly fee.

This monthly fee also covers services to manage and maintain the devices. The DaaS solutions provider takes care of:

• Setup
• Updates
• Security
• Repairs (during the time you use the service)

Additionally, the DaaS solutions provider monitors how the devices are performing and makes updates or changes as needed. Some providers even offer different service levels, so you can choose what works best for your business.

For CX and Customer Support leaders managing distributed teams, this means your workforce gets secure, preconfigured devices without internal IT delays.

The DaaS Life Cycle

When it comes to adopting DaaS solutions, North America leads the market. Holding over 35% of the global market, with a regional value of USD 57.35 billion. This high adoption rate is because Device-as-a-service (DaaS) allows businesses to avoid large upfront investments and instead pay predictable subscription fees.

Studies show that subscription-based models are now gaining traction. About 50% of consumers subscribed or planned to subscribe to such services (in 2023). 

So, want to start using DaaS solutions in your business? Let’s study a DaaS lifecycle in simple steps:

1. Understand Your Business Needs

The first step is to figure out what your business needs! In this step, you must choose the right types of:

• Devices
• Software
• Settings

The selection must be based on how your team works. Your goal must equipping agents with secure, uniform systems for data handling and communication.

2. Set Up the Devices

Be aware that most devices are prepared before they reach you. Usually, this includes:

• Installing the operating system
• Business software
• Security features

Some DaaS solutions providers even use a method called “zero-touch arrangement”. It means the devices arrive ready to use without extra setup from you.

3. Deliver the Devices

The DaaS solutions provider ships the devices to your business or directly to your employees (ideal for brands operating across multiple markets like the US, UK, or Australia). This avoids delays in getting started.

4. Keep Devices Running Smoothly

After the devices are in use, the provider:

• Monitors them
• Installs updates
• Performs maintenance
• Protects them from security problems

In some cases, data is used to spot issues early before they cause downtime.

5. Remove and Replace Devices

When devices are no longer usable or are due for replacement, the DaaS solutions provider takes them back. They wipe all company data, refurbish or recycle. This protects your data and supports responsible disposal.

Popular DaaS Solutions Models in 2025

The demand for DaaS solutions is primarily increasing due to:

• The rise of remote and hybrid work
• Cloud-based systems
• Bring-your-own-device (BYOD) policies 

To meet this rising demand, most DaaS solutions providers now offer different types of service packages. Below are five common DaaS models and what they include:

1. Hardware Leasing with Support Services

In this model, your business leases devices like laptops, desktops, or tablets instead of buying them. The DaaS solutions provider keeps the devices updated and handles:

• Repairs
• Maintenance
• Technical support

This lets you avoid buying equipment upfront and removes the responsibility of maintaining the devices. This setup works well for businesses that want up-to-date equipment without managing it directly.

2. Device Packages You Can Customise

Some providers let you choose the type of:

• Devices
• Features
• Software

This is useful if different employees do different types of work. For example, 

• Say a designer might need a high-performance computer,while your CX or social media support team uses tablets or standard laptops, each optimized for their workload.

In this model, ensures device compliance and continuity. This lets you avoid the issue of giving everyone the same equipment when their needs are different.

3. Full Lifecycle Device Management

This model covers the entire life of the device. The DaaS solutions provider handles:

• Setup
• Delivery
• Tracking
• Maintenance
• Secure disposal

When a device reaches the end of its use, the provider wipes the data and recycles or replaces it. This significantly reduces electronic waste and protects your business data. It also keeps your technology organised from start to finish.

4. Pay Only for What You Use

In this model, you pay based on how many devices you use and for how long. This model is particularly useful for brands scaling customer support during peak seasons. 

For example, 

• Say you hire extra workers during busy seasons. 
• Now, you can scale up or down depending on your situation. 

By doing so, you are saved from paying for equipment you don’t use year-round. This gives you more control over your spending.

5. Bundled Devices with Business Software

Some DaaS solutions packages include both the devices and the software your team needs. Usually, this covers the following:

• Security applications
• Office tools
• Communication tools (Zoom, Teams, Slack)
• CRM and helpdesk platforms (Zendesk, HubSpot, Intercom)

Since the hardware and software come together, you do not have to worry about compatibility. The provider installs everything before the devices are shipped, so your team can start working and no extra setup required.

3 Major Benefits of Daas Solutions

The adoption of DaaS solutions remains particularly strong among small businesses. A recent study found the following:

But why? That’s largely because DaaS solutions allow you to access the latest technology without large upfront costs. It combines devices, software, and management services into one subscription. 

Research shows that adoption among companies with 50–99 employees grew by 19% in 2024, as they seek predictable costs and reduced IT overhead.

For a greater understanding, let’s study four key advantages of DaaS solutions and how they can support your business.

1. Predictable Spending with No Large Upfront Costs

Through DaaS solutions you can avoid large one-time payments for both hardware and software. Instead, you pay a fixed monthly fee. This shifts your technology costs from a capital expense (CapEx) into operating expense (OpEx). 

Also, you do not have to worry about replacing outdated equipment with your own funds (your provider handles that). This keeps your cash flow stable and your budget under control. 

Even if your business grows or shrinks, you can adjust the number of devices based on what you need at the time. This flexibility lets you scale subscriptions as your customer support team expands or contracts.

2. Less Tech Work on Your Plate

For most businesses, managing devices takes time and attention. DaaS removes much of that work by handing it over to the service provider. They take care of:

• Setup
• Updates
• Repairs
• Security

As a result, your team doesn’t have to spend time resolving problems or keeping track of which device needs maintenance. You also don’t need to manage several vendors. That’s because DaaS solutions bring hardware, software, and support into one package. This makes your IT setup easier to manage. For VPs and Directors of Customer Experience, this means reduced dependency on in-house IT while maintaining consistency across every touchpoint.

(See how Atidiv enabled 80% time savings and 99% accuracy for a global client — Case Study: NYC Start-Up Efficiency Boost).

3. Ongoing Support That Keeps Business Running

DaaS solutions providers real time device monitoring and maintenance throughout the device’s life. This means if a device stops working or shows signs of trouble, your provider is responsible for repairs or replacement without additional cost.

Many DaaS providers even monitor devices for issues and take action before those issues lead to downtime. Some even use data to predict device problems in advance. If something does go wrong, your business gets a fast replacement. This ensures that customer facing operations never pause, even during high-volume periods.

Do you need to pay anything extra? No, this level of support is built into the monthly price. As a result, you do not need a full in-house IT team to maintain your devices.

Cut IT Costs and Your Customer Service Bills in 2025. Atidiv Saves On Both Ends!

Device-as-a-Service (DaaS) lets you secure hardware and software at a fixed monthly fee, which covers:

• Devices
• Setup/ Installation
• Updates
• Security

Through this approach, you can smartly control costs, reduce IT workload, and keep technology up to date. Nowadays, DaaS is even gaining momentum! Several small businesses have already subscribed to leading DaaS solutions providers. 

Besides reducing IT costs, do you also want to save big on your customer service? Atidiv’s CX outsourcing services with 15+ years of experience and 70+ global clients. In the past, our partners have achieved cost savings of up to 60% in comparison to in-house setups.

We at Atidiv offer the following services:

• Omnichannel messaging solutions
• IT back office support
• Back office support services
• Voice customer care
• Social media support
• Live chat service for website
• Inbound and outbound call center services

(Learn how Atidiv enabled $20M+ savings and 95%+ quality for a leading business aggregator — Read Case Study).

Partner with Atidiv to modernize your device strategy, enhance customer experience, and scale smarter.

FAQs On Daas Solution

1. Say my business grows or shrinks. Can I add or remove devices easily?

Yes, DaaS solutions are flexible. You can scale the number of devices up or down based on your current needs. This prevents you from paying for unused equipment. Also, it ensures that  your new team members get the tools they need without delays.

2. Is DaaS more expensive in the long run than buying devices outright?

To avail of DaaS solutions, you need to pay a fixed monthly fee. These monthly payments continue over time and cover for:

• Updates
• Support
• Replacements

Thus, you save on IT labour, reduce downtime, and avoid surprise repair costs. For several businesses, the total cost is lower than buying and maintaining equipment.

3. What happens if a device breaks or stops working?

If a device fails, your DaaS solutions provider handles repairs or replacements. This is included in your subscription. You don’t need to spend extra or deal with long service delays. You can be assured that your business keeps on running without interruptions.

4. Do I need a full-time IT person to manage DaaS?

No! DaaS solutions providers take care of:

• Device setup
• Software updates
• Repairs
• Security

This reduces your need for in-house IT support. Even without a dedicated tech team, your business can stay up-to-date and secure.

5. Is my business data safe with DaaS devices?

Yes! Devices come with built-in encryption, access controls and remote data wipe. When a device is replaced or returned, the DaaS solutions provider wipes the data instantly. 

This protects sensitive business information and reduces the risk of data leaks.