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What exactly is an AI chatbot and how is it used to help customers in business support?
Frequently Asked Questions
AI Chatbot for Customer Service
What exactly is an AI chatbot and how is it used to help customers in business support?
An AI chatbot is an “intelligent virtual assistant (VA)” that understands customer questions and provides relevant responses through natural language conversations. Unlike rule-based bots that follow fixed scripts, modern AI chatbots can:
a) Interpret intent
b) Learn from interactions, and
c) Handle more complex requests
As a result, they can answer product questions, track orders, process simple requests, and guide customers through self-service journeys