Home
/
FAQs
/
Financial Reporting Services
/
What are the key financial reporting metrics that demonstrate the ROI of customer support automation projects?
Frequently Asked Questions
Financial Reporting Services
What are the key financial reporting metrics that demonstrate the ROI of customer support automation projects?
To measure the return on customer support automation, businesses can track metrics such as:
a) Cost per ticket
b) Operating margin
c) Labor savings
d) Average handling time
e) Customer acquisition cost
f) Customer lifetime value, and
g) Revenue retained through improved service.
At the same time, VPs can also monitor ticket resolution rates and repeat purchase behavior for additional context.