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Frequently Asked Questions

Q: Are there different models for help desk outsourcing, and which suits a company with fluctuating demand?

Yes, different models of help desk outsourcing exist to help handle fluctuating business demand, including full outsourcing, hybrid models that combine in-house and vendor teams, and flexible or seasonal staffing. For companies with fluctuating demand, on-demand or hybrid models often work best, since they allow brands to scale support up or down without fixed overhead costs.

Help Desk Outsourcing

Are there different models for help desk outsourcing, and which suits a company with fluctuating demand?

Yes, different models of help desk outsourcing are developed to better handle fluctuating business demand. These generally include:

a) Full outsourcing
b) Hybrid (in-house + vendor), and
c) Flexible/seasonal staffing models

For fluctuating demand, on-demand or hybrid models may work best. That’s because they allow brands to scale support (both up and down) without fixed overhead costs.

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