Home
/
FAQs
/
Messaging Support
/
What security considerations and compliance requirements apply to handling sensitive customer data through messaging platforms?
Frequently Asked Questions
Messaging Support
What security considerations and compliance requirements apply to handling sensitive customer data through messaging platforms?
Today’s leading customer messaging platforms are designed following the high standards of security + privacy. To gain the most, D2C companies must choose the “right” messaging platforms. The selection can be done by specifically looking at the following security features:
a) End-to-end encryption
b) Secure authentication
c) Role-based access controls, and
d) Strong data retention policies
In addition, check whether compliance with applicable “privacy regulations” and industry standards is built into the platform.