For any business to grow substantially over a projected timeframe, it is important to build a meaningful customer relationship. Whether the business is large or small, it is important to engage the customers throughout their life cycle to minimise dissatisfaction and optimise the value they expect from their investment. However, going through a detailed Salesforce CRM review from trusted online sources is important for growing better as a business and setting an achievable sales goal for the next quarter.
Want to be on top of data management and build an integrated AI-led tech platform to outperform your competitors?
Your Solution – Invest in a CRM service provider that can make things work for you, using a unified interface for all your business needs, including commerce, sales, and marketing!
Furthermore, Data reveals that companies that consistently use a competent CRM platform are 81% more likely to make effective sales when compared to companies that do not. However, choosing the right CRM that aligns with your business vision is important for achieving the best results.
Here is a detailed guide that you can add to your to-be-read Salesforce CRM reviews that help you understand why the Salesforce CRM can be particularly useful for your business.
What Sets Salesforce CRM Apart From Other Options?
Salesforce CRM has been in business since 1999, which itself is not a mean feat, with new technologies being launched and more enterprises entering the competitive fray every day. Therefore, what can be gleaned from this observation is that the company has got its basics right, and has been doing something right consistently. Let’s take a look at the major USPs that Salesforce CRM offers.
1. Integrated Outlook
One positive point that often comes up in Salesforce CRM software reviews is that it believes in an integrated interface for handling operations. The Salesforce CRM uses its in-house Einstein 1 interface to elevate the CRM experience for clients. Furthermore, this CRM has its own integration platform known as Mulesoft and a business intelligence platform called Tableau. Therefore, it can be understood what trusted Salesforce CRM reviews stress: clients have more control and focus on their operations while reacting to real-time data analysis with Salesforce.
2. Seamless Collaboration
One of the best features Salesforce boasts of is its ability to help teams collaborate on different platforms. That is to say that the marketing and sales teams can collaborate effortlessly with each other on a common chat platform like Slack. Since Slack is integrated with Salesforce’s Einstein 1 system, direct actions can be initiated and tracked from the chat interface itself. Such a feature is sure to improve productivity among teams and help them take ahead the company’s vision.
3. High Scalability and Security
Scalability remains a concern for enterprises regarding the products and services they use. With the Salesforce CRM, scalability is not really an issue because more than 1.5 lakh companies trust the Einstein 1 system. The secure Hyperforce infrastructure used by this CRM client makes for greater flexibility in terms of new-generation innovation and data residency. Thus, as a business owner, you can count on Salesforce as a carbon-neutral technology that can be trusted with customer compliance presently as well as in the near future.
4. Adaptability
Salesforce can be trusted with its adaptability, which is an important aspect to consider in these times when market dynamics are prone to frequent changes. It is highly probable that businesses would need frequent operational upgrades to keep up with customer needs. Since Salesforce has more than 8700 partner apps that align with these business requirements, it could be your best choice. Salesforce has now been installed more than 9 million times, which only highlights the credibility of its CRM client. A majority of the accolades that the company gathers in many Salesforce CRM reviews can be attributed to this particular feature.
5. Customer-centric Operations
It is supremely important for a CRM client to be responsive towards its prime consumers like Atidiv, and Salesforce does a more than decent job at it. As a part of its assistance programs, the company provides expert assistance to its consumers and their employees to optimise the value derived from the CRM client. With a consumer community that is currently 11 million strong, growth and success are the only two things to expect as a Salesforce CRM user.
How Does Salesforce CRM Ensure Lower Company Expenses?
CRM clients must be cost-effective so that companies using them can derive the most value out of them. Firstly, Salesforce CRM comes with a cloud feature, which means all data is stored in an integrated system. Thus, the company can operate with reduced space and hire fewer employees for paperwork-related work, as the CRM is AI-powered and can reduce manual workload drastically. Secondly, the Salesforce CRM does not come with any hardware, thus eliminating any chance of maintenance-related expenses. The cloud system also makes sure that operations are not stalled for faulty mechanisms, thus ensuring 24×7 customer service. Lastly, the cloud system enables companies to hire competent employees from any part of the world, thus bringing down salary expenses. Therefore, it can be said in an honest Salesforce CRM review that it makes life easy for businesses like Atidiv by enhancing customer satisfaction and offering such favours at a much-reduced cost.
FAQs on Salesforce CRM Review
1. What do I need to know if I want to use the Salesforce CRM as a small business owner?
There are a few things that you need to consider as a small business owner:
- Figure out your business requirements
- Try to have a basic understanding of the CRM components
- Lastly, decide which platforms would work best for you
2. What scope does Salesforce CRM have in the real estate industry?
The old-school real estate agents have sensed the pervasion of new AI-powered CRM that deal with sales better than their human counterparts. Therefore, the market has created the scope for new agents who are proficient in the new CRM paradigm. Therefore, real estate developers now have the scope to adapt to the changing market an cater to a dynamic customer base.
3. How important is a competent CRM for startups?
A general trend of fierce competition leaves very little scope for startups to survive, and only half of the startups survive their first five years in the industry. Therefore, retaining a loyal customer base is a must for survival, and Salesforce CRM can be of great help in this regard.
