The service that you should subscribe to for your AI voice agents is largely contingent on your business requirements. Depending on the level of sophistication required or the goals you want to achieve, AI voice services are chosen. These services are highly specialized and goal-oriented, and a good combination of them can work wonders towards fulfilling your company’s needs, whether you intend to revamp your CX or organize your overall operations. Thus, the key to choosing the right service is to understand your company’s vision for the foreseeable future.
Not sure about approaching voice AI platforms to collaborate with your business? These are some stats that could change your mind:
- 32% of customers use voice search daily to search for the things they want to buy online
- 8 billion digital voice assistants were in use till last year, highlighting the urgent need for businesses to heed the change in market dynamics
In 2025, businesses must correlate these market trends with their business requirements and choose the perfect service that could reinforce the efficacy of their AI voice agents.
In this article, let us first find out what AI-powered voice agents are and what services they would require to boost performance. Thereafter, we will look at what difference they can make to your business.
What are AI-powered Voice Agents?
Voice agents are AI-powered tools that help you tend to customer queries in real-time so that you can increase customer satisfaction. By way of this, your business also attains customer retention and reduces churn. Let us take a look at how these AI tools can help your business reimagine the scope of CX:
- Understand customer issues and provide effective, time-bound solutions to them
- Detect the tone of the spoken language to understand emotions like anger or irony, and reply with empathy
- Access data from past conversations so that the customer does not have to repeat their grievances
- Situate conversations within a context and process complex requests to troubleshoot issues
- Work across all conventional channels, like voice assistants and inbound calls
If you go through each point carefully, you will see that they are a major upgrade from the traditional CX methods. and have the potential to majorly enhance customer satisfaction. In 2025, these AI voice agents could be the game-changer for your business if you are looking to enhance brand loyalty and build a solid customer base.
What Services Should You Consider for Your AI Voice Agents?
Before you decide on the services that you need to integrate into your voice telco services, it is important to understand that these services are of two types:
- Core AI Services
- Platform and Integration Services
Based on the type of business, you might need either or both of these types of services, so let us delve deeper into what they are.
Core AI Services
As the name suggests, Core AI services refer to the basic mechanism that voice AI runs on. Let us take a look at them:
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Automatic Speech Recognition (ASR):
All websites that have the speech-to-text facility make use of this service. ASR allows more fluidity in the conversation because users can speak instead of typing a long text to explain an issue. OpenAI’s ‘Whisper’ provides this service, and the market size of speech recognition as a service is set to reach 83 billion USD by 2032.
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Natural Language Processing (NLP):
This service is an improvement on speech recognition because this service allows more insight into the context and the tone of speech. AI voice agents having access to this service can reply better to customer queries and effectively guide them through the troubleshooting process. Brands like Rasa are the market leaders offering this service to businesses.
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Text-to-Speech (TTS):
This service helps users to listen to the troubleshooting guidelines provided by a generative AI system rather than read them. Data reveals that TTS can cut research time by up to 75%, making it a sustainable and convenient way to comprehend data. Amazon Polly is a popular service that can convert any piece of text to an audio stream.
These services are essential for your AI-powered voice agents because they can achieve successful and effective engagement with them in 2025.
Platform and Integrated Services
These services provide the necessary tools that your business needs to quickly deploy AI for all your voice service-related requirements. These are the most important ones:
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Voice Agent Platforms:
These platforms integrate a business’s in-house tools with the necessary AI paraphernalia so that client calls and messages can be handled professionally. This service also makes sure that the speech recognition process is linked to a good speech-generation tool so that the customer can easily comprehend the instructions. The best part about these platforms is probably that they often require no coding experience to deploy, so you would not need a specialized workforce to operate them. Voice agent platforms like Vapi have carved a niche in this service category.
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Telephony Services:
Calling is still one of the most sought-after modes of communication by customers, but their requirements have become more dynamic than ever. For this reason, your business needs access to features like call routing, call logging, and call handling, among other things. An effective telenony service will not only help you achieve customer satisfaction but also give you access to actionable data to improve your services. The Voice over Internet Protocol (VoIP) market is projected to grow at a CAGR of 11.8% from 2024-2028, underlining the importance of telephony services for businesses.
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CRM and System Integration:
This service is the most important one because it integrates all other services into your office systems. thus giving you more control over operations. Since you get real-time updates on the outcomes of customer interactions on your CRM, you can strategize better with quantifiable data to guide you forward in the right direction.
In 2025, AI voice agents need to be equipped with the right services to be able to perform optimally and drive the best results for your company.
What Difference Can These Services Bring to Your AI Voice Agents?
The Core AI services combined with the platform integration solutions can work wonders in streamlining your workflow and driving result-oriented operations. These are the major advantages that you will unlock:
- Handle inbound and outbound calls more efficiently with more control over data
- Achieve more customer satisfaction with access to previous information and general data on customer behavior
- Understand lead details better and gain business-specific experience on what works for sales and what does not
- Schedule calls and respond to appointments timely manner to maximize positive business outcomes
- Organize client conversations strategically and according to priority, and showcase your brand commitment
- Escalate with ease to tier-2 and tier-3 when prompted by a competent AI system that understands customer concerns
- With superior language processing software, reach more customers who speak a variety of languages and widen your operational base
- Install the necessary updates to your CRM according to business requirements and watch them get communicated to both – employees and customers
Therefore, your business can put the best foot forward in the marketplace if it employs these services in 2025.
Too Confused About Choosing the Right Services for Your AI Voice Agents? Partner with Atidiv Today!
AI voice agents could be instrumental to that big difference you have been trying to bring to your business. However, it is not easy to choose and combine the right services yourself, and sometimes you need an outsider’s viewpoint to see things in perspective. By teaming up with Atidiv, you get a trusted outsourcing company that helps you deal with CX better and improve customer satisfaction!
These are the ways in which you can transform your CX with Atidiv:
- With a unique blend of innovation and personalization, retain customers and win prospective customers
- Create loyalty-building instances consistently and engage customers so that they make repeat purchases
- Have access to AI voice agents to consistently propagate brand values and brand integrity
- Be available 24/7 for your customers without having to invest in the salaries of an entire team of CX experts
- From order management to data analytics, get all actionable data right on your live dashboard
Feeling whether you would need such sophistication for your business? In a competitive market, following the trend judiciously is as important as making your own trend.
At present, the trend is that customers are more inclined to make choices based on AI-led information and troubleshoot with AI-led technology. With Atidiv’s social media support, email answering service, inbound and outbound call center services, and AI voice support, you could beat the system from within!
With over 200K customer service experiences delivered over 15+ years, Atidiv is the CX outsourcing brand you were looking for! Consult us today and plan your business growth!
FAQs about Service You Should Use for AI Voice Agents in 2025?
1. Why are Core AI services not enough for my voice agents in 2025?
The best way to explain this is by analogy with the dismantled pieces of a bicycle: you know that you have all the required parts to build a perfectly working bicycle, but can you put them together by yourself? Even if you can, doing so might shift your focus away from the important business operations that actually drive profits. It is at this point that businesses collaborate with reliable brands like Atidiv to ensure an impeccable CX for customers without having to intervene in the core processes.
2. Do I need NLP when I already have ASR services?
The answer to this question depends on the level of expertise you would like to have with voice agents in your CX. ASR works fine for basic requirements, but for intricate functions like tone and context recognition, NLP is a must. If you want a total automation of the repetitive CX processes, NLP is a must because it can recognize and delegate complex issues to the human CX for better resolution.
3. Why are Telephony services still so important, and why should I focus on them?
Telephony, or inbound and outbound call center services, are important components of omnichannel support simply because a significant number of people still prefer calls to chatting. Therefore, you must focus on these services, along with other services like email support and chatbots, so that customers with a diverse range of requirements can reach out to you 24/7.