Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. A higher CSAT score leads to better business growth and loyalty. To […]
Author: Kushal
9 mins read
How To Ensure a High Customer Satisfaction Score?
by
Kushal
Customer Experience
8 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you to better understand what your […]
by
Kushal
Customer Experience
6 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal
Customer Experience
9 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal
Customer Experience
Image annotation
8 mins read
Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience
Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]
by
Kushal
Customer Experience