The best call center outsourcing companies in 2026 are Atidiv, TP (Teleperformance), Concentrix, TTEC, Liveops, Omni Interactions, TaskUs, Arise, Alorica and Influx. Call center outsourcing means hiring an outside company to answer your customers’ calls, chats, emails and messages with its own trained agents and systems. These ten differ most on size and on whether agents are employees or independent contractors. The table below compares them, and each entry says who it suits.
The 10 companies at a glance
| Company | Best for | Delivery model |
|---|---|---|
| Atidiv | Consumer and direct-to-consumer brands in the US, UK and Australia | Dedicated, managed teams across voice, chat, email and social |
| TP (Teleperformance) | Global enterprises that need many languages and countries | Global delivery network with its own AI suite |
| Concentrix | Enterprises buying CX, technology and AI together | Services plus its own iX AI products |
| TTEC | Enterprises that want outsourced care and a CX technology build from one firm | Two divisions: TTEC Engage (BPO) and TTEC Digital |
| Liveops | Brands with spiky volume that want experienced remote agents | Independent contractor agents scheduled in 30-minute blocks |
| Omni Interactions | Seasonal peaks and fast ramps | Gig network of pre-vetted agents, 30-minute scheduling |
| TaskUs | Technology platforms and digital-first companies | Employed teams, strong in trust and safety and AI work |
| Arise | Enterprises that want a flexible, credentialed remote network | Platform of independent businesses and service partners |
| Alorica | Large brands needing voice programs plus fraud protection or loan servicing | Contact center and digital CX teams |
| Influx | Growing ecommerce and SaaS brands that want dedicated agents on short terms | Dedicated agents or fully managed teams, human plus AI |
Most call center outsourcing companies do not publish prices, because cost depends on channel, hours, languages, volume and how much management is included. The pricing section below explains the common models.
How we chose these ten
We picked companies that run outsourced customer contact for other businesses and that publish enough on their own site to be described fairly. The list spans the four models a buyer is really choosing between: large employed workforces, independent-agent networks, specialist teams for digital companies, and dedicated teams built for consumer brands. We did not use review-site scores.
1. Atidiv
Key takeaway: Atidiv is the best call center outsourcing company for consumer brands in the US, UK and Australia that want a dedicated, managed support team across phone, chat, email and social at a fraction of in-house cost.
Atidiv runs outsourced call center teams for consumer and direct-to-consumer brands in the US, UK and Australia: inbound, outbound and after-hours calls, plus the rest of the support desk. Its teams work inside the helpdesk the brand already uses, and cover voice support, live chat, email, messaging and social media.
The numbers Atidiv publishes:
- 98% average QA score, backed by a dedicated quality assurance process
- 4.8 average CSAT rating
- 200,000+ customer experiences delivered
- Up to 60% cost saving against a fully loaded in-house team
- Support in 11+ languages
- Teams scaled by up to 200% within two weeks for peaks
- 30 to 80% of repeat queries automated, with QA guardrails
- SOC 1, GDPR, CCPA and ISO compliance
- Help meeting HIPAA and SOC 2 requirements
Two published case studies show the scale: a US online tire retailer saved $1.3M, and a UK online tire retailer saved $500K a year on 230,000 tickets a year.
Best for: a US brand between early growth and mid-market that wants one partner for calls and every other channel, with QA scores and CSAT reported back to you. See how Atidiv handles ecommerce customer service.
2. TP (Teleperformance)
Key takeaway: best for global enterprises that need support in many countries and languages at once.
TP, formerly Teleperformance, is one of the largest names in customer experience outsourcing. It states a presence in about 100 countries, customers served in about 170, and 400+ languages and dialects. Its US site lists delivery in Colombia, India, Mexico and the Philippines, and it sells its own AI suite, TP.ai, alongside human agents.
- Strengths: reach, language coverage and experience running very large programs
- What to check: a smaller brand may find the contract size, minimums and account structure built for much bigger buyers
Best for: a multinational that needs one vendor across many regions.
3. Concentrix
Key takeaway: best for enterprises that want CX operations, consulting and AI products from one supplier.
Concentrix sells strategy, technology, customer experience and operations services across banking, healthcare, retail and ecommerce, technology, travel and more. Its iX product suite, including iX Hello and iX Hero, is AI built for contact center work.
- Strengths: breadth, AI tooling and experience with regulated industries
- What to check: the service is designed around large enterprises, so ask about minimum program size and account structure
Best for: a large company modernizing its whole contact center, not only adding agents.
4. TTEC
Key takeaway: best for enterprises that want outsourced agents and a CX technology build from the same company.
TTEC says it has 52,000+ employees and support in 50+ languages across six continents. It works through two divisions: TTEC Engage runs customer care, technical support, sales, fraud prevention and back-office operations, and TTEC Digital builds contact center platforms, CRM and analytics.
- Strengths: the ability to change both the people and the platform
- What to check: two divisions can mean two scopes and two contracts, so ask how they are priced together
Best for: an enterprise replacing its contact center technology while it outsources the work.
5. Liveops
Key takeaway: best for brands with uneven call volume that want experienced agents who can be added in small increments.
Liveops gives companies access to a network of certified, independent contractor agents. Agents are matched to a brand and trained on its products and policies before they take live contacts, and they pick up shifts in 30-minute scheduled increments so staffing follows demand. Its LiveNexus Agent Assist gives agents AI guidance during interactions. Liveops also offers delivery from Mexico, the Philippines and India.
- Strengths: flexible scheduling, industry-experienced agents, and healthcare agents used to HIPAA-regulated work
- What to check: agents are contractors rather than employees, so ask how quality and continuity are managed on your account
Best for: insurance, healthcare, retail and travel brands whose volume swings by hour and season.
6. Omni Interactions
Key takeaway: best for businesses that need to ramp large numbers of agents quickly for a season or an event.
Omni Interactions runs a network of 110,000+ pre-vetted agents located in the US, Canada, the Philippines, Guatemala and Mexico. It schedules in 30-minute increments, and its site describes ramps such as 1,500 seasonal agents for a tax software company and 300 agents in one week for a health transport company.
- Strengths: speed of ramp and fractional staffing
- What to check: a gig model suits peaks well; ask how knowledge is retained between seasons
Best for: tax, retail and event-driven businesses with sharp, predictable peaks.
7. TaskUs
Key takeaway: best for technology platforms and digital-first companies, especially where trust and safety work sits beside support.
TaskUs listed on Nasdaq in 2021. It has 63,000+ employees in 14 countries and speaks 30+ languages. Alongside customer support, it runs content moderation, trust and safety, and AI data work for technology companies.
- Strengths: experience with fast-growing tech platforms and specialist digital work
- What to check: its client base leans to large tech platforms, so a consumer brand should ask for comparable accounts
Best for: apps, marketplaces and platforms that need support and moderation from one partner.
8. Arise
Key takeaway: best for enterprises that want a large, flexible remote network with credentialed specialists.
Arise runs a platform that connects companies to a global network of independent businesses and micro-enterprises. It says it has 150,000 experts and service partners, covers 56+ languages, and schedules in 30-minute intervals across chat, voice and ticketing. It also sources credentialed experts for regulated programs.
- Strengths: scale of a flexible network, and credential checks for specialist work
- What to check: the platform model is built for enterprise programs, and agents work independently, so review how quality is enforced
Best for: financial services, healthcare and retail enterprises that want capacity on demand.
9. Alorica
Key takeaway: best for large brands that need high-volume voice programs plus fraud protection, loan servicing or trust and safety work.
Alorica’s services include digital CX, conversational AI (evoAI), trust and safety, content moderation, identity and financial fraud protection, and loan servicing, and it operates entities in the Philippines, India, Mexico and the UK.
- Strengths: breadth of voice programs and financial services work
- What to check: it sells to large enterprise brands, so ask about minimum program size
Best for: banks, lenders and large retailers with high call volumes and back-office work attached.
10. Influx
Key takeaway: best for growing ecommerce and SaaS brands that want dedicated agents on short terms.
Influx runs 24/7 customer support through a global network of support experts and managers. It offers dedicated agents, part-time agents and fully managed teams on month-to-month terms, and says its clients are typically ecommerce, SaaS and consumer businesses between about $2M and $200M in revenue.
- Strengths: fast launch, dedicated or managed options
- What to check: its plans center on digital channels, so confirm what voice coverage involves
How to choose a call center outsourcing company
A short list is easy to build. Choosing well comes down to six things, and asking the same questions of every vendor.
Scalability
Ask how fast they can add agents for a launch or a holiday peak, and how fast they can scale back down. Ask for the notice period in both directions and whether it is in the contract.
Location
Where agents sit affects cost, time-zone overlap, accents and language cover, and what happens if a site goes down. Onshore teams cost the most. Nearshore teams in Mexico, Central America or Colombia overlap US hours closely. Offshore teams in India and the Philippines cost less and can cover nights in shifts. Many buyers mix two.
Expertise
Ask for case studies in your industry, the compliance standards they work to (PCI DSS for payments, SOC 1, SOC 2 or ISO for controls and security, GDPR or CCPA for personal data), and references you can call. If you run an online store, see our list of ecommerce customer service outsourcing companies, compared on the helpdesks and peak-season cover stores need.
Performance
Agree the metrics before you sign: service level, average handle time, first-contact resolution, CSAT and QA score. Ask how QA is scored, what share of contacts is reviewed, and how often you see the results.
Pricing
Call center pricing usually takes one of three forms:
| Pricing model | How it works | Suits |
|---|---|---|
| Per hour | You pay for scheduled agent hours on your account | Steady volume and dedicated teams; the most common model |
| Per minute | You pay for the minutes agents spend handling your contacts | Low or unpredictable volume; costs rise fast at high volume |
| Per call or per outcome | You pay a fixed rate per contact, sale or resolved case | Sales and simple, repeatable contacts; harder to budget |
Ask what is included in each rate: management, QA, workforce planning, tooling and training all change the true cost.
Technology
Check that the vendor works inside your helpdesk, CRM and phone system rather than asking you to move. Ask how they use AI: assisting agents, automating repeat questions, or scoring quality. Most of the companies above now sell an AI layer alongside people.
Frequently asked questions
What are the best call center outsourcing companies in 2026?
The ten compared here are Atidiv, TP (Teleperformance), Concentrix, TTEC, Liveops, Omni Interactions, TaskUs, Arise, Alorica and Influx. Atidiv is built for consumer brands in the US, UK and Australia; TP, Concentrix, TTEC and Alorica serve large enterprises; Liveops, Omni and Arise run flexible agent networks; TaskUs focuses on digital companies; and Influx serves growing ecommerce and SaaS brands.
How do I know if my business needs call center outsourcing?
The signs are rising contact volume, missed calls, slow replies and a support team that cannot keep up in peaks. If hiring and training in-house would take longer than the problem allows, or cost more than the work is worth, outsourcing is worth pricing.
How much does call center outsourcing cost?
Most providers, Atidiv included, quote after scoping your program, because location, channel, hours and languages move the price more than anything else. Atidiv prices against the fully loaded cost of an in-house team and reports a saving of up to 60%.
How do outsourced call centers handle high call volumes during busy periods?
Good providers plan staffing against your forecast and add agents for launches, sales and holidays. Networks such as Liveops, Omni and Arise schedule in 30-minute blocks. Atidiv scales teams by up to 200% within two weeks.
Which industries benefit most from call center outsourcing?
Ecommerce and retail, healthcare, financial services, telecommunications, travel and hospitality use it most, because their volume is high, seasonal or both.
What should businesses look for when choosing a call center outsourcing company?
Look at scalability, location, industry expertise, measured performance, a pricing model that fits your volume, and technology that works with your existing tools. Run a short pilot and compare QA and CSAT before you sign a long contract.
If you run a consumer brand in the US, UK or Australia and want a managed team for calls and every other channel, talk to Atidiv about call center outsourcing or book a consultation.
