Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
by
Pratik Nasre
B2B Customer Service
Customer Experience
8 mins read
Leveraging Speech Analytics to Boost Call Center Performance
Speech analytics is a smart technology. It helps call centers to not only just record calls but also analyse tone, emotions, and common complaints. This gives […]
by
Pratik Nasre
Customer Experience
10 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish
Customer Experience
Uncategorized
8 mins read
Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience
Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]
by
Kushal
Customer Experience
9 mins read
Key Customer Service Qualities to Build Trust and Loyalty
Customer service skills help support agents assist customers in the best way possible. These skills allow them to understand customer needs, solve problems, and provide a […]
by
Ashish
Customer Experience
7 mins read
Difference Between Inbound vs. Outbound Calls: A Comprehensive Guide and Applications
Inbound calls are calls coming in from customers. It could be for support, inquiries, or even placing an order. On the other hand, outbound calls are […]
by
Pratik Nasre
Customer Experience
9 mins read
Customer Service Metrics That Drive Business Growth
Discover key customer service metrics that can enhance your team’s performance. Improve efficiency and satisfaction. Learn more with Atidiv today.
by
Pratik Nasre
Customer Experience
9 mins read
Customer Service Examples: How Atidiv Provides Excellent Service Across Industries
Discover how Atidiv’s data-driven approach to customer service excellence helped companies save millions while achieving industry-leading satisfaction scores.
by
Pratik Nasre
Customer Experience
7 mins read
Humans + AI: The Perfect Team for Customer Service Excellence
Discover how AI is transforming routine customer service tasks, what changes to expect, and how businesses can adapt. Start with Atidiv today.
by
Pratik Nasre
Customer Experience
6 mins read
What Is Good Customer Service? These Key Factors Will Define Customer Care Experiences in 2025
Discover the key traits and best practices of good customer service that can enhance your customer interactions. Read the article for practical insights.
by
Pratik Nasre
Customer Experience