A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
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Trending Articles
6 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
by
Kushal
Customer Experience
10 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but legendary. Gone are the days when pricing was the […]
by
Kushal
Customer Experience
9 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. A higher CSAT score leads to better business growth and loyalty. To […]
by
Kushal
Customer Experience
8 mins read
Customer Empathy Map: What Is It and Why Does It Matter?
A customer empathy map is a visualisation tool. It creates a clear picture of how customers think, feel, and behave when interacting with your product or […]
by
Pratik Nasre
Customer Sentiments
11 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Pratik Nasre
B2B Customer Service
8 mins read
What is Customer Experience?
Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your business (like […]
by
Ashish
Customer Experience
8 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you to better understand what your […]
by
Kushal
Customer Experience
7 mins read
What is a Good Retention Rate?
Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
by
Ashish
Customer Experience
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
by
Pratik Nasre
Customer Experience
9 mins read
What is a BPO Call Center?
A BPO call center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish
Customer Experience