Blogs

What is Customer Value? How Atidiv Can Help?

Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]

Customer Experience Image annotation

What Is Image Annotation and What Is It Used For?

Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]

by Kushal

10 mins read

Understanding B2B Customer Service: Key Examples and Best Practices

Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]

B2B Customer Service Customer Experience

8 mins read

Leveraging Speech Analytics to Boost Call Center Performance

Speech analytics is a smart technology. It helps call centers to not only just record calls but also analyse tone, emotions, and common complaints. This gives […]

Customer Experience Uncategorized

10 mins read

How to Calm an Upset Customer Effectively?

An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]

by Ashish

8 mins read

Leveraging Data Analytics in Call Centres: Atidiv’s Approach to Improving Customer Experience

Call centre management refers to running a contact centre smoothly. The goal is to offer the best customer experience (CX). To do so, businesses should analyse […]

by Kushal

Key Customer Service Qualities to Build Trust and Loyalty

Customer service skills help support agents assist customers in the best way possible. These skills allow them to understand customer needs, solve problems, and provide a […]

by Ashish

7 mins read

Difference Between Inbound vs. Outbound Calls: A Comprehensive Guide and Applications

Inbound calls are calls coming in from customers. It could be for support, inquiries, or even placing an order. On the other hand, outbound calls are […]

Customer Service Metrics That Drive Business Growth

Discover key customer service metrics that can enhance your team’s performance. Improve efficiency and satisfaction. Learn more with Atidiv today.