A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. Businesses can reallocate resources […]
Blogs
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Trending Articles
11 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
by
Kushal
Customer Experience
10 mins read
What Is Customer Sentiment
A satisfied customer is the best business strategy of all! Almost every business depends on its customers to ensure its success and earn good revenue and […]
by
Pratik Nasre
Customer Experience
Customer Sentiments
7 mins read
The Importance of Customer Lifetime Value Explained
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Pratik Nasre
Customer Experience
13 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & automation help […]
by
Ashish
Customer Experience
7 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
by
Kushal
Customer Experience
10 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but legendary. Gone are the days when pricing was the […]
by
Kushal
Customer Experience
9 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. A higher CSAT score leads to better business growth and loyalty. To […]
by
Kushal
Customer Experience
8 mins read
Customer Empathy Map: What Is It and Why Does It Matter?
A customer empathy map is a visualisation tool. It creates a clear picture of how customers think, feel, and behave when interacting with your product or […]
by
Pratik Nasre
Customer Sentiments
11 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Pratik Nasre
B2B Customer Service
8 mins read
What is Customer Experience?
Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your business (like […]
by
Ashish
Customer Experience