Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you to better understand what your […]
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Trending Articles
8 mins read
Definitive Guide to Customer Experience Management
by
Kushal
Customer Experience
7 mins read
What is a Good Retention Rate?
Customer retention rate tells you how many customers keep using your product or service over a certain time. It helps you understand if people like your […]
by
Ashish
Customer Experience
8 mins read
Understanding Customer Churn: Definition, Meaning, and Strategies
Customer churn represents the number of customers who stop using your company’s products or services. Usually, this happens for many reasons, such as dissatisfaction, better offers […]
by
Pratik Nasre
Customer Experience
9 mins read
What is a BPO Call Center?
A BPO call center is a company that helps other businesses by handling their customer service calls. They have trained staff who answer questions and solve […]
by
Ashish
Customer Experience
8 mins read
What is Customer Journey Map?
A customer journey map visually represents how customers interact with your business from start to finish. It allows you to see things from the customer’s point […]
by
Pratik Nasre
Customer Experience
6 mins read
What is Customer Value and How to Grow it?
Customer value can be understood as a metric of how a customer perceives a product after considering its cost, quality and the value it adds through […]
by
Kushal
Customer Experience
6 mins read
Learning and Development in Human Resource Management
As a business owner, you want your employees to improve their skills and grow in their careers. This process is called Learning and Development (L&D) in […]
by
Pratik Nasre
Customer Experience
8 mins read
What is KPO?
KPO stands for Knowledge Process Outsourcing. This means hiring another company to do tasks that need special skills or require deep knowledge. For business owners, this […]
by
Ashish
Customer Experience
9 mins read
What is Customer Value? How Atidiv Can Help?
Customer Lifetime Value (CLTV) is the total revenue a business earns from a customer throughout their relationship. It directly links to customer retention, as higher retention […]
by
Pratik Nasre
Customer Experience
9 mins read
What Is Image Annotation and What Is It Used For?
Image annotation is the process of labeling or tagging images. It is used to train AI models to recognise objects, people, or patterns. This technique is […]
by
Kushal
Customer Experience
Image annotation