Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]
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8 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
by
Ashish
B2B Customer Service
12 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
Why De-Escalation Techniques in Customer Service Matter Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness can make […]
by
Kushal
B2B Customer Service
13 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish
B2B Customer Service
9 mins read
What Does a Chat Moderator Do? Key Responsibilities Explained
Key Takeaways Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. Aside from keeping an eye on the […]
by
Ashish
B2B Customer Service
11 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Pratik Nasre
B2B Customer Service
10 mins read
Understanding B2B Customer Service: Key Examples and Best Practices
Customer service in B2B is the support and assistance your business provides to other businesses that buy your products or services. Primarily, it is focused on […]
by
Pratik Nasre
B2B Customer Service
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