Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it, your agents can view and interact […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
9 mins read
Guide to Co-Browsing: How It Can Improve Customer Support
by
Ashish
B2B Customer Service
9 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support system categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal
B2B Customer Service
9 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
by
Ashish
B2B Customer Service
9 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Pratik Nasre
B2B Customer Service
10 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Pratik Nasre
B2B Customer Service
9 mins read
HubSpot CRM Pros and Cons: A Complete Guide for Businesses
By using a CRM (Customer Relationship Management), you can keep track of customer details, sales, and business interactions in one place. HubSpot as a CRM is […]
by
Ashish
B2B Customer Service
9 mins read
Generative AI in Customer Service: How AI is Transforming Support & Engagement
Why Generative AI in Customer Service is a Game Changer Customer expectations have never been higher. Today’s consumers want instant answers, personalized solutions, and seamless interactions […]
by
Ashish
B2B Customer Service
9 mins read
The Role of Quality Assurance in Customer Service Excellence
Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]
by
Pratik Nasre
B2B Customer Service
8 mins read
Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention
Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]
by
Pratik Nasre
B2B Customer Service
10 mins read
How to Handle Customer Complaints: 7 Proven Techniques for Better Customer Relations
Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]
by
Pratik Nasre
B2B Customer Service
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