Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
7 mins read
How to Collect Customer Feedback: Tips & Best Practices for Success
by
Ashish
Customer Experience
10 mins read
How to Calculate Churn Rate: Formula and Key Insights To Reduce It
The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]
by
Kushal
Customer Experience
10 mins read
How to Increase Customer Retention Rate with Proven Strategies
Key Takeaways Retaining customers is more cost-effective and profitable than constantly acquiring new ones. Onboarding, personalized communication, and proactive support are essential for long-term loyalty. Tracking […]
by
Kushal
Customer Experience
10 mins read
How to Choose the Best Pricing Model for Customer Support Software
Most customer support software (like a CRM) has multiple pricing models. They charge businesses based on factors like users, ticket volume, or automation. For example, Gorgias […]
by
Pratik Nasre
Customer Experience
9 mins read
How Much Does Customer Service Really Impact the Customer Experience?
Key Takeaways Excellent customer service directly impacts customer satisfaction, loyalty, and lifetime value. Modern service goes beyond speed—empathy, personalization, and proactive support matter more than ever. […]
by
Pratik Nasre
Customer Experience
10 mins read
Understanding Knowledge Process Outsourcing: Benefits for Businesses
Key Takeaways: KPO (Knowledge Process Outsourcing) lets businesses outsource high-skill, knowledge-intensive tasks to expert teams without the cost of hiring in-house. Unlike BPO, KPO focuses on […]
by
Pratik Nasre
Customer Experience
10 mins read
Support Success: Best Practices to Drive Customer Satisfaction
Support Success: Best Practices to Drive Customer Satisfaction Meta Title: Customer Success vs Customer Support: Best Practices to Boost Satisfaction Meta Description: Curious about […]
by
Kushal
Customer Experience
10 mins read
Building Effective Cross-Functional Teams: Key Strategies for Success
Key Takeaways: Cross-functional teams unite different departments to solve problems and drive results. Great communication and strong leadership are the backbone of every successful cross-functional team. […]
by
Pratik Nasre
Customer Experience
7 mins read
How to Deliver Exceptional Customer Service Every Time
Key Takeaways Exceptional customer service is crucial for brand success and customer loyalty. Product knowledge is essential to assist customers effectively. Maintain a positive attitude […]
by
Pratik Nasre
Customer Experience
7 mins read
Becoming a Truly Customer-Centric Organization: A Practical Guide
Key Takeaways Have a basic understanding of customer centricity. Prioritizing and anticipating the needs of the customer. Importance of proactive customer service. Constant innovations and improvements […]
by
Pratik Nasre
Customer Experience
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