An AI + human-in-the-loop CX model combines automation and human expertise to manage customer support. AI handles routine and repetitive queries, while human agents step in […]
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9 mins read
Why Most CX Automation Fails? Learn How “Integrated AI + Human Support” Can Cut Costs by 50% in 2026!
by
Ingrid Galvez
AI Support
B2B Customer Service
Customer Experience
Customer Support
10 mins read
What Is an Income Statement?
Table of Contents What Is an Income Statement? Why Income Statements Matter as Businesses Scale How an Income Statement Actually Works Key Components of an Income […]
by
Ingrid Galvez
Accounting
Bookkeeping
Business Operations
Customer Experience
9 mins read
The Hidden RoI of AI Chatbots for E-commerce Businesses in 2025
AI chatbot RoI is not something that you can, as a business, determine in simple terms. The complex relationship that RoI has with other metrics, like […]
by
Maximilian Straub
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
3 mins read
116-Point Meta Campaign Build & QA Checklist
Campaign Level Campaign Status (active / inactive / scheduled) Campaign name Special ad category (if applicable) Special ad category ‘countries’ (if applicable) Buying type Campaign Objective […]
by
Rajat Tangri
Customer Experience
Media Buying & Execution
Media Operations
Social Media Support
12 mins read
Scaling Messaging Support with AI: How Businesses Handle High Volumes in 2025
In 2025, several businesses use “AI messaging automation” to manage a high number of customer conversations across multiple touchpoints. Such an automation is related to intelligent […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Personalized Messaging Support with AI: A Game-Changer for Businesses in 2025
Table of Contents Introduction What is AI personalization? How does AI personalization work? What are the key features of the Personalized Messaging Support with AI ? […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
How AI-Powered Messaging Support is Redefining Customer Engagement in 2025
Table of Contents Introduction What exactly is AI-powered messaging support? What to Expect from a Customer’s Experience in 2025 How AI messaging improves customer engagement How […]
by
Ben Falloon
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
AI-Driven Call Center Outsourcing: The Competitive Advantage in 2025
Table of contents Introduction What is AI-Driven Call Centre Outsourcing? What are the Core technologies used in the Call centre Automation? 1. Automatic Call distribution and […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
How AI is Making Call Centers More Accessible for Global Customers in 2025
Table of Contents Introduction An overview of the traditional call centres The evolution of call centres What is the role of AI automation in the call […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
What is the Benefit of Companies Outsourcing Call Centers in 2025?
Outsourcing call centers could be one of the best strategic decisions for businesses operating in 2025. The two most pertinent advantages of doing this include more […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
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