With the market becoming more prone to AI-tech-related operations, customer support has not been an exception. AI-led customer support has led businesses to have more meaningful […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
7 mins read
AI in Call Centers: Transforming Customer Support
by
Kushal
Uncategorized
10 mins read
Advanced Strategies for Improving Customer Service Levels
Key Takeaways Improving your customer service level starts with personalized, empathetic interactions that make customers feel truly heard. Raising service standards beyond industry averages helps differentiate […]
by
Pratik Nasre
Uncategorized
9 mins read
10 Proven Team Building Strategies to Boost Employee Engagement and Performance
Team-building strategies are special programs designed to build trust, boost morale, and enhance productivity in the workplace. Some proven techniques are the Elevated Raceway, Anything it […]
by
Ashish
Uncategorized
10 mins read
Help Desk vs Service Desk: Which One is Right for Your Business?
A help desk is a reactive IT support system. It focuses on resolving technical issues and assisting end-users with troubleshooting requests. In comparison, a service desk […]
by
Kushal
Uncategorized
8 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Pratik Nasre
Uncategorized
9 mins read
How to Provide Exceptional Customer Support on Social Media Platforms?
Social media platforms can be used as powerful customer experience (CX) channels. They allow businesses to interact with customers in real-time. Using them, your support team […]
by
Pratik Nasre
Uncategorized
10 mins read
How to Calm an Upset Customer Effectively?
An angry customer usually complains about your product or service. Sometimes, they become abusive and vent their frustration. To deescalate such situations, your customer support agents […]
by
Ashish
Customer Experience
Uncategorized
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