Blogs

9 mins read

The Role of Quality Assurance in Customer Service Excellence

Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]

9 mins read

How to Provide Exceptional Customer Support on Social Media Platforms?

Social media platforms can be used as powerful customer experience (CX) channels. They allow businesses to interact with customers in real-time. Using them, your support team […]

Uncategorized

8 mins read

Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention

Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]

How to Handle Customer Complaints: 7 Proven Techniques for Better Customer Relations

Key Takeaways Handled correctly, complaints can turn frustrated customers into loyal brand advocates. Listening and empathy are the foundation of great customer service. Using proven techniques […]

Top 7 Customer Service Obstacles and How to Overcome Them

Why Customer Service Obstacles Can Make or Break Your Business Customer service isn’t always smooth sailing. No matter how great your product is, poor service can […]

Customer Service Models Explained: Choosing the Best Approach for Your Brand

Why Your Customer Service Model Matters Think about the last time you had a stellar customer service models experience. Maybe a support rep solved your issue […]

Reactive vs. Proactive: Which Customer Service Approach Works Best?

Reactive vs. proactive are two ways your business can support customers. In reactive customer care, you wait for customers to report problems. Whereas, in proactive customer […]

9 mins read

What to Do When a Product Is Out of Stock: Smart Alternatives for Businesses & Customers

A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. It […]

Customer Experience

Top Customer Service Abilities That Drive Success in E-commerce

The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]