AI sentiment analysis is a potent tool that ensures that the CX agent is provided with the context on the mood of the customer. Sentiment analysis […]
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10 mins read
AI-Driven Sentiment Analysis: Improving Call Center Customer Interactions in 2025
by
Maximilian Straub
Customer Experience
Customer Sentiments
Customer Support
10 mins read
Why Mail Is Still the Backbone of Effective Email Customer Support?
Table of Contents Introduction What is a customer service email? What is the Effective email response for support? How to enhance customer experience with email? Why […]
by
Aayushi
Email Support
9 mins read
The Hidden Costs of Effective Email Handling For Customer Support
Table of contents Introduction What are the hidden costs of effective email handling for customer support? The time and productivity of the employee Professional development training […]
by
Aayushi
Email Support
12 mins read
Email vs Live Chat Support: Why Email Outperforms Chat for Complex Customer Queries
Email support vs live chat support are two customer service channels with different strengths. Email is best for more complex and non-urgent queries, while live chat […]
by
Aayushi
Email Support
11 mins read
Outsource Communication: What You Should (and Shouldn’t) Hand Over
By outsourcing communications, you hand over your company’s messaging and interaction tasks to external specialists. These providers can handle customer, public, or internal communication on your […]
by
Aayushi
Customer Support
10 mins read
Why Outsource Customer Service Tasks Like Email Support to a Professional Team
Email support outsourcing is the practice of delegating tasks to customer service teams of an external service provider. These agencies handle inquiries, complaints, and updates on […]
by
Aayushi
Email Support
11 mins read
Real-World Examples of Businesses Improving CX by Delegating Email Handling
By delegating email handling, you allow a third-party agency to respond to customer emails on your behalf. This allows your business to maintain professional customer service […]
by
Aayushi
Email Support
10 mins read
How AI is Revolutionizing Inbound Call Center Services in 2025
An AI inbound call center uses artificial intelligence to answer customer calls in a natural and human-like accent. This technology automates routine requests, guides callers to […]
by
Ben Falloon
Customer Experience
10 mins read
AI-Powered Live Chat vs. Traditional Support: Which Drives Better Customer Experience in 2025?
AI live chat could be the perfect upgrade to traditional modes of customer support because of real-time assistance, quicker responses, and effective communication. The main purpose […]
by
Ben Falloon
AI Support
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
The Role of Virtual Voice Assistants in Inbound Call Center Services in 2025
In 2025, voice assistants will only become more popular with companies that seek to grow quickly and establish their position quickly in a dynamic and often […]
by
Ben Falloon
Customer Experience