Text-based customer support is a communication method where businesses assist customers through SMS or messaging apps. It allows quick and convenient interactions without phone calls or […]
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10 mins read
How Text-Based Customer Support Solutions Boost Customer Satisfaction
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Why Text Message Customer Support is Essential for Your Business Strategy
In modern times, where customers prefer faster convenience and support, traditional methods like phone calls and emails are no longer enough. Texting has evolved nowadays from […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
Streamlining Customer Service with Unified Messaging Platforms
A unified messaging platform combines multiple communication channels (like email, chat, SMS, and social media) into one interface. Through it, your support agents can manage all […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
How AI Powered Customer Support is Revolutionizing Service Across Multiple Channels
AI-powered customer support refers to using advanced technologies, such as chatbots, virtual agents, and machine learning. These techniques automate customer service operations through real-time interactions across […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
Best Practices for Enhancing Customer Experience in the Gaming Industry
It is seen that the gaming industry has witnessed a surge, with a spike to new heights of popularity in 2025. From the charm of playing […]
by
Maximilian Straub
Customer Experience
12 mins read
What Is VoC Analytics and How It Helps Improve Customer Experience
What is VoC Analytics in 2025? VoC stands for Voice of the Customer (VoC stand for in business), and in 2025, VoC analytics is all about […]
by
Maximilian Straub
Customer Experience
10 mins read
Top Benefits of Cross-Channel Customer Support for Business Growth
What Is Cross-Channel Customer Support? Cross-channel customer support means offering help on multiple platforms like email, chat, phone, and social media support, making sure everything stays […]
by
Kushal MB
Customer Experience
Customer Support
12 mins read
Understanding the BPO Process: A Complete Guide to Business Process Outsourcing
Key Takeaways By outsourcing non-core functions like payroll, customer service, and data entry, companies reduce overhead costs while maintaining high-quality service. Instead of building new teams […]
by
Ayushi Gupta
BPO
11 mins read
IT Project Outsourcing: Key Benefits and How to Ensure Success
Key Takeaways IT project outsourcing in 2025 helps companies access top tech talent, cut costs, and deliver faster, without stretching internal teams. Whether you’re building an […]
by
Ayushi Gupta
IT Support
9 mins read
How Cloud BPO Solutions Are Enhancing BPO Services Worldwide
Key Takeaways Cloud BPO solutions are redefining how BPO services operate, making them faster, more flexible, and easier to scale. From customer support to finance and […]
by
Ashish Arpit
BPO