Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
Blogs
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Trending Articles
10 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
by
Ashish
B2B Customer Service
9 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Ayushi
B2B Customer Service
8 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi
Uncategorized
10 mins read
Mastering Net Promoter Score: Formula, Calculation & Benchmarks Explained
Net Promoter Score (NPS) is a customer loyalty metric. It measures how likely customers are to recommend a company, product, or service to others. NPS helps […]
by
Kushal
Customer Sentiments
10 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Ayushi
B2B Customer Service
9 mins read
HubSpot CRM Pros and Cons: A Complete Guide for Businesses
By using a CRM (Customer Relationship Management), you can keep track of customer details, sales, and business interactions in one place. HubSpot as a CRM is […]
by
Ashish
B2B Customer Service
9 mins read
Generative AI in Customer Service: How AI is Transforming Support & Engagement
Why Generative AI in Customer Service is a Game Changer Customer expectations have never been higher. Today’s consumers want instant answers, personalized solutions, and seamless interactions […]
by
Ashish
B2B Customer Service
9 mins read
The Role of Quality Assurance in Customer Service Excellence
Quality assurance (QA) in customer service means ensuring your business always provides “excellent support” to your customers. To do so, you monitor customer interactions by running […]
by
Ayushi
B2B Customer Service
9 mins read
How to Provide Exceptional Customer Support on Social Media Platforms?
Social media platforms can be used as powerful customer experience (CX) channels. They allow businesses to interact with customers in real-time. Using them, your support team […]
by
Ayushi
Uncategorized
8 mins read
Customer Service As Revenue Generation Strategy: How To Boost Sales & Retention
Why is Customer Service a Revenue Machine? Most businesses still think of customer service as a cost center. It’s the team that deals with complaints, processes […]
by
Ayushi
B2B Customer Service