Key Takeaways Reducing call center costs doesn’t mean compromising on service—efficiency is your secret weapon. Automation, self-service, and smart staffing can lower expenses while boosting customer […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Effective Strategies to Reduce Call Center Costs Without Sacrificing Service
by
Kushal MB
B2B Customer Service
10 mins read
What is a Customer Journey Map and Why Every Business Needs One?
A customer journey map is a visual representation of a customer’s experience with a business (from discovery to purchase and beyond). It covers key touchpoints, emotions, […]
by
Ashish Arpit
Customer Experience
10 mins read
Guide to Co-Browsing: How It Can Improve Customer Support
Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it, your agents can view and interact […]
by
Ashish Arpit
B2B Customer Service
11 mins read
How Live Chat Support Transforms Customer Service Experience
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
10 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support system categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal MB
B2B Customer Service
11 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
by
Ashish Arpit
B2B Customer Service
10 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
Uncategorized
11 mins read
Mastering Net Promoter Score: Formula, Calculation & Benchmarks Explained
Net Promoter Score (NPS) is a customer loyalty metric. It measures how likely customers are to recommend a company, product, or service to others. NPS helps […]
by
Kushal MB
Customer Sentiments
10 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Ayushi Gupta
B2B Customer Service