Have you ever wondered about how different remote team management tools are deployed by different businesses? It is because businesses have specific needs, and certain task […]
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11 mins read
Top Remote Team Management Tools for Enhanced Support
by
Ayushi Gupta
Customer Experience
10 mins read
IT Support for the Hospitality Industry: Key Considerations and Benefits
The utilisation of IT Support for the hospitality industry demands an understanding of the fundamental question: what is the hospitality industry? Before opting for an IT […]
by
Kushal MB
Customer Experience
13 mins read
Outsourcing to Low Cost Countries: Top BPO Destinations in 2025
Some best countries for outsourcing in 2025 are India, Vietnam, the Philippines, Poland, Malaysia, and China. These nations have affordable labour, skilled talent, and strong English […]
by
Ayushi Gupta
Customer Experience
11 mins read
Elevating Online Travel Customer Experience: A Journey
Travel customer experience is the complete journey a traveller goes through when interacting with a travel brand online (from booking to feedback). As a travel agency, […]
by
Ayushi Gupta
Customer Experience
11 mins read
Drive Customer Success – Learn How a Manager Can Transform Your Strategy!
To drive customer success, you need a combination of CSM, SAP and data driven insights. Together, they form a comprehensive customer success strategy. In it, a […]
by
Ayushi Gupta
Customer Experience
14 mins read
Is Zoho Right for You? Weigh the Zoho Crm Pros and Cons Before You Decide!
Zoho CRM is a customer relationship management platform. It lets you manage sales, marketing, and customer support processes from one place. However, before making the selection, […]
by
Ayushi Gupta
Customer Experience
11 mins read
BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?
Choosing between KPO and BPO depends on your company’s operational maturity and growth goals. BPO handles routine tasks. Whereas, KPO delivers data-backed, strategic support that directly […]
by
Ashish Arpit
Customer Experience
12 mins read
Strategies to Prevent Workplace Burnout and Boost Morale
Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. 59% of the Millennials and 58% of the Gen Z report the highest burnout […]
by
Kushal MB
Customer Experience
11 mins read
Understanding the 13th Payment: Global Practices and Key Benefits
13th salary is an additional payment made to employees. Usually, it is generally equal to one month’s basic salary. This extra pay is either mandated by […]
by
Ashish Arpit
Uncategorized
11 mins read
Crafting Effective SLAs: Key Components and Best Practices
Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]
by
Kushal MB
Customer Experience
Customer Support