By understanding customer experience (CX), you can analyse how your customers perceive every interaction with your brand throughout their journey. It involves evaluating touchpoints such as […]
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14 mins read
Understanding Customer Experience: What It Is and Why It Matters
by
Ashish Arpit
Customer Experience
11 mins read
Elevate Customer Service with Machine Learning: Techniques and Tools
To elevate customer servicei in 2025, most businesses are using AI and Machine Learning (ML) in 2025. Using them, you can predict customer needs, minimise resolution […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
BPO for Small Business: Smart Strategies to Drive Growth
A Business Process Outsourcing (BPO) strategy is a structured plan for outsourcing “specific business processes” to external service providers. Through outsourcing, consumer brands and D2C companies […]
by
Ashish Arpit
BPO
13 mins read
Enhancing After‑Sales Experience: Strategies for Long‑Term Customer Loyalty
After-sales service is the support provided to customers after they purchase a product or service. To enhance it, you can focus on personalization, faster response times […]
by
Kushal MB
Customer Experience
12 mins read
How IoMT is Revolutionizing Healthcare: Benefits and Challenges
The best thing about modern healthcare is its ability to seamlessly integrate modern technology into its operations. For instance, the Internet of Medical Things (IoMT), which […]
by
Ayushi Gupta
Uncategorized
10 mins read
Understanding and Achieving Optimal Customer Satisfaction Scores
Introduction to Customer Satisfaction Scores: In a dynamic business environment, one factor that remains constant is customer satisfaction. A satisfied customer is more than an occasional […]
by
Kushal MB
Customer Experience
10 mins read
Microtasking Strategies: Boosting Efficiency in E-commerce Operations
E-commerce operations presuppose a lot of hard work that lays the ground for the huge sales figures that are flaunted at the end of a financial […]
by
Ayushi Gupta
B2B Customer Service
12 mins read
Effective Change Management Strategies for BPO Implementation
Introduction: The only consistent thing is change. It’s amazing how quickly technology evolves, with its updates, advancements, and how rapidly our money habits change. Notice how […]
by
Ashish Arpit
BPO
Customer Experience
10 mins read
Maximising Your Knowledge Base: Essential Tips and Best Practices
A well-structured knowledge base is the basis of operational efficiency and customer experience success. The major reason for this is that when faced with a roadblock, employees […]
by
Kushal MB
Uncategorized
11 mins read
Brand Protection Image Recognition’s Role in E-commerce Marketplaces
AI image recognition is one of the leading developments that the e-commerce market faces today. From driving sales to taking care of brand security, AI tools […]
by
Ayushi Gupta
B2B Customer Service
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