Key Takeaways Reducing call center costs doesn’t mean compromising on service—efficiency is your secret weapon. Automation, self-service, and smart staffing can lower expenses while boosting customer […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
10 mins read
Cost-Effective Strategies to Reduce Call Centre Cost
by
Kushal MB
B2B Customer Service
10 mins read
What is a Customer Journey Map and Why Every Business Needs One?
A customer journey map is a visual representation of a customer’s experience with a business (from discovery to purchase and beyond). It covers key touchpoints, emotions, […]
by
Ashish Arpit
Customer Experience
10 mins read
How Does Co Browsing Work? Improve Customer Support in Real Time
Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it, your agents can view and interact […]
by
Ashish Arpit
B2B Customer Service
11 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
10 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support system categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal MB
B2B Customer Service
11 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
by
Ashish Arpit
B2B Customer Service
10 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
11 mins read
Highest Net Promoter Scores from Founders in 2025: How They Did It—and How You Can Too
Net Promoter Score (NPS) is a customer loyalty metric. It measures how likely customers are to recommend a company, product, or service to others. NPS helps […]
by
Kushal MB
Customer Sentiments
10 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Ayushi Gupta
B2B Customer Service