A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. To make this […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Filter by:
All Ad Operations AI Support B2B Customer Service BPO Business Operations content moderation Customer Complaints Customer Experience Customer Sentiments Customer Support Email Support HR Image annotation IT Support learning and development in HRM Media Buying & Execution Media Operations Social Media Support voice supportTrending Articles
11 mins read
Developing a Comprehensive and Effective Customer Care Business Plan
by
Ashish Arpit
B2B Customer Service
Customer Experience
11 mins read
Essential Call Center Metrics Every Manager Should Monitor
By analysing call centre metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]
by
Ayushi Gupta
Customer Experience
12 mins read
Top Strategies to Elevate Your Team’s Customer Service Competencies
Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product expertise, problem-solving skills, and […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
13 mins read
Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!
The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]
by
Ayushi Gupta
Customer Experience
Customer Support
11 mins read
Automating Resolution of Repetitive Support Issues: Strategies for Efficiency
Resolution time is the total duration it takes from when a customer submits a support request to when their issue is 100% resolved. To become an […]
by
Ayushi Gupta
Customer Experience
12 mins read
Explore DaaS Solutions – Revolutionize Your Device Management Strategy!
Key Takeaways DaaS (Device-as-a-Service) transforms hardware and software ownership into predictable, subscription-based operational costs. It combines devices, software and lifecycle management into one contract, simplifying IT […]
by
Ayushi Gupta
Customer Experience
13 mins read
The Role of AI in Enhancing Content Moderation for Safer Online Communities
To enhance content moderation quality most businesses nowadays are using AI-driven moderation systems. Using AI models, you can automate the process of reviewing and managing user-generated […]
by
Ayushi Gupta
content moderation
Customer Experience
Customer Support
12 mins read
How to Create a Digital Customer Journey Map: Discover, Develop & Deliver
Key Takeaways A digital customer journey map reveals how customers interact with your brand across online touchpoints—helping you improve every step of the experience. Mapping digital […]
by
Ashish Arpit
B2B Customer Service
Customer Experience
12 mins read
Call Center Security Best Practices: How to Protect Customer Data and Ensure Compliance
Key Takeaways Call center security best practices are critical for protecting customer data, maintaining compliance and safeguarding customer trust, for growing D2C and consumer brands operating […]
by
Ayushi Gupta
BPO
11 mins read
Why Machine Learning Is the Future of Customer Service
Key Takeaways Machine learning customer service tools help automate repetitive tasks, personalize interactions and improve speed and accuracy across CX operations. AI and machine learning in […]
by
Kushal MB
B2B Customer Service
Customer Experience