What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]
Blogs
Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.
Trending Articles
11 mins read
Hiring vs Outsourcing: Pros & Cons
by
Ashish Arpit
Customer Experience
9 mins read
A Comprehensive Guide to Back-Office Operations and Their Processes
Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organisation’s business. Most of these are […]
by
Ashish Arpit
B2B Customer Service
11 mins read
What is Call Center Outsourcing?
Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]
by
Ayushi Gupta
Customer Experience
12 mins read
10 Proven Techniques for De-Escalating Difficult Customer Situations
Why De-Escalation Techniques in Customer Service Matter Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness can make […]
by
Kushal MB
B2B Customer Service
11 mins read
How a Strong Customer Experience Strategy Can Fuel Business Growth in 2025
Why Customer Experience Strategy Matters Now More Than Ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]
by
Ayushi Gupta
Customer Experience
14 mins read
10 Essential Customer Service Best Practices for Success
Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]
by
Ashish Arpit
B2B Customer Service
12 mins read
Offshore IT Outsourcing: Key Concepts and Best Practices Explained
A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. Businesses can reallocate resources […]
by
Kushal MB
Customer Experience
11 mins read
What Is Customer Sentiment
A satisfied customer is the best business strategy of all! Almost every business depends on its customers to ensure its success and earn good revenue and […]
by
Ayushi Gupta
Customer Experience
Customer Sentiments
8 mins read
The Importance of Customer Lifetime Value Explained
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Ayushi Gupta
Customer Experience
14 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & automation help […]
by
Ashish Arpit
Customer Experience