Key Takeaways LiveAgent is an all-in-one support platform that centralizes chat, ticketing, email, voice, and social media into a single dashboard. Compared to Zendesk, LiveAgent offers […]
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14 mins read
Live Agent Review: Comprehensive Support Solution for Your Business
by
Ashish Arpit
Customer Support
IT Support
12 mins read
Essential Customer Engagement Metrics Every Business Should Track
Key Takeaways Customer engagement metrics give CX leaders and D2C brands real-time visibility into customer loyalty, satisfaction and intent. Metrics like retention rate, NPS, churn and […]
by
Ayushi Gupta
B2B Customer Service
11 mins read
Aircall Review: The Best Cloud-Based Phone System for Modern Teams
Key Takeaways Aircall is a leading cloud-based phone system built for fast-scaling teams managing customer conversations across countries. Leading features are access to local and international […]
by
Kushal MB
IT Support
12 mins read
Outsourcing Benefits and Key Roles for Startups
Key Takeaways Outsourcing benefits for startups save money by eliminating the need to hire full-time staff for every role. It gives you quick access to specialized […]
by
Ashish Arpit
BPO
Customer Experience
IT Support
12 mins read
Key Questions to Ask Before Outsourcing Business Processes
Key Takeaways Asking the right outsourcing questions up front helps avoid confusion, delays and budget surprises later on. Key areas to clarify include communication, turnaround times, […]
by
Kushal MB
BPO
Customer Experience
12 mins read
Recent Trends in CRM: What’s Shaping the Future of Customer Relationships
Key Takeaways AI, hyper personalization and automation are redefining how modern CRM platforms engage customers in 2025, making them essential to every customer relationship strategy. Mobile […]
by
Kushal MB
B2B Customer Service
11 mins read
Handling Customer Escalations Like a Pro
Key Takeaways Customer escalation management is about solving high-stakes issues with calm, clarity, and confidence. A clear, consistent escalation process helps turn unhappy customers into loyal […]
by
Ayushi Gupta
Customer Experience
12 mins read
Discover the Future of AI in Customer Service – Stay Ahead of the Curve!
Key Takeaways AI is transforming how modern CX teams deliver service by handling routine tasks and freeing human agents to focus on empathy driven, high value […]
by
Ashish Arpit
B2B Customer Service
12 mins read
Enhance Your Support Across Channels – Master Omnichannel Strategies Now!
Key Takeaways An omnichannel helpdesk centralizes all customer conversations across email, chat, social, and phone—delivering faster, more consistent support. Omnichannel customer support reduces frustration by keeping […]
by
Ayushi Gupta
Customer Experience
12 mins read
Zendesk Pros and Cons: A Complete Guide for Businesses
Key Takeaways Zendesk offers robust omnichannel capabilities, advanced AI tools and deep customization, making it ideal for scaling customer support operations in 2025. However, it can […]
by
Ayushi Gupta
Customer Experience