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Trending Articles

14 mins read

Is Zoho Right for You? Weigh the Zoho Crm Pros and Cons Before You Decide!

Zoho CRM is a customer relationship management platform. It lets you manage sales, marketing, and customer support processes from one place. However, before making the selection, […]

by Ayushi Gupta
Customer Experience
11 mins read

BPO vs KPO Which Is Better: Discover Outsourcing Solution Delivering the Best ROI?

Choosing between KPO and BPO depends on your company’s operational maturity and growth goals. BPO handles routine tasks. Whereas, KPO delivers data-backed, strategic support that directly […]

by Ashish Arpit
Customer Experience
12 mins read

Strategies to Prevent Workplace Burnout and Boost Morale

Preventing workplace burnout refers to proactive efforts that reduce chronic work-related stress. 59% of the Millennials and 58% of the Gen Z report the highest burnout […]

by Kushal MB
Customer Experience
11 mins read

Understanding the 13th Payment: Global Practices and Key Benefits

13th salary is an additional payment made to employees. Usually, it is generally equal to one month’s basic salary. This extra pay is either mandated by […]

by Ashish Arpit
Uncategorized
11 mins read

Crafting Effective SLAs: Key Components and Best Practices

Service Level Agreements (SLAs) are legally acceptable contracts executed between a provider and a client. They explain the scope of work, acceptable quality, and responsibilities of […]

by Kushal MB
Customer Experience Customer Support
13 mins read

Developing a Comprehensive and Effective Customer Care Business Plan

A customer care business plan is a structured guide. It defines how a company will support customers before, during, and after a sale. For consumer brands […]

by Ashish Arpit
B2B Customer Service Customer Experience
12 mins read

Essential Call Center Metrics Every Manager Should Monitor

By analyzing call center metrics, you can understand how your team is performing. These numbers show how fast calls are answered, how many calls are handled, […]

by Ayushi Gupta
Customer Experience
12 mins read

Top Strategies to Elevate Your Team’s Customer Service Competencies​

Customer service competency is the ability to regularly deliver service that meets or exceeds customer expectations. It includes strong communication, 100% product expertise, problem-solving skills, and […]

by Ayushi Gupta
B2B Customer Service Customer Experience
13 mins read

Improve Your CSAT Scores Today – Proven Tips to Enhance Customer Satisfaction!

The Customer Satisfaction Score (CSAT) is a number that shows how satisfied customers are with a specific interaction, product, or service. To calculate it, you send […]

by Ayushi Gupta
Customer Experience Customer Support
13 mins read

Automating Resolution of Repetitive Support Issues: Strategies for Efficiency

Resolution time is the total duration it takes from when a customer submits a support request to when their issue is 100% resolved. For growing consumer […]

by Ayushi Gupta
Customer Experience