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Trending Articles

12 mins read

Explore DaaS Solutions – Revolutionize Your Device Management Strategy!

Key Takeaways DaaS (Device-as-a-Service) transforms hardware and software ownership into predictable, subscription-based operational costs. It combines devices, software and lifecycle management into one contract, simplifying IT […]

by Ayushi Gupta
Customer Experience
13 mins read

The Role of AI in Enhancing Content Moderation for Safer Online Communities​

To enhance content moderation quality most businesses nowadays are using AI-driven moderation systems. Using AI models, you can automate the process of reviewing and managing user-generated […]

by Ayushi Gupta
content moderation Customer Experience Customer Support
12 mins read

How to Create a Digital Customer Journey Map: Discover, Develop & Deliver

Key Takeaways A digital customer journey map reveals how customers interact with your brand across online touchpoints—helping you improve every step of the experience. Mapping digital […]

by Ashish Arpit
B2B Customer Service Customer Experience
12 mins read

Call Center Security Best Practices: How to Protect Customer Data and Ensure Compliance

Key Takeaways Call center security best practices are critical for protecting customer data, maintaining compliance and safeguarding customer trust, for growing D2C and consumer brands operating […]

by Ayushi Gupta
BPO
11 mins read

Why Machine Learning Is the Future of Customer Service

Key Takeaways Machine learning customer service tools help automate repetitive tasks, personalize interactions and improve speed and accuracy across CX operations. AI and machine learning in […]

by Kushal MB
B2B Customer Service Customer Experience
14 mins read

Live Agent Review: Comprehensive Support Solution for Your Business

Key Takeaways LiveAgent is an all-in-one support platform that centralizes chat, ticketing, email, voice, and social media into a single dashboard. Compared to Zendesk, LiveAgent offers […]

by Ashish Arpit
Customer Support IT Support
12 mins read

Essential Customer Engagement Metrics Every Business Should Track

Key Takeaways Customer engagement metrics give CX leaders and D2C brands real-time visibility into customer loyalty, satisfaction and intent. Metrics like retention rate, NPS, churn and […]

by Ayushi Gupta
B2B Customer Service
11 mins read

Aircall Review: The Best Cloud-Based Phone System for Modern Teams

Key Takeaways Aircall is a leading cloud-based phone system built for fast-scaling teams managing customer conversations across countries. Leading features are access to local and international […]

by Kushal MB
IT Support
12 mins read

Outsourcing Benefits and Key Roles for Startups

Key Takeaways Outsourcing benefits for startups save money by eliminating the need to hire full-time staff for every role. It gives you quick access to specialized […]

by Ashish Arpit
BPO Customer Experience IT Support
12 mins read

Key Questions to Ask Before Outsourcing Business Processes

Key Takeaways Asking the right outsourcing questions up front helps avoid confusion, delays and budget surprises later on. Key areas to clarify include communication, turnaround times, […]

by Kushal MB
BPO Customer Experience