Customer experience has emerged as one of the most potent tools to maintain customer retention, reduce churn, and enhance company revenue consistently. Professional live chat services […]
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Trending Articles
8 mins read
Maximizing Customer Experience: The Impact of Professional Live Chat Services
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
8 mins read
What You Need to Know About Website’s Chat Support Outsourcing
Chat support outsourcing is very common nowadays when businesses outsource their CX team to a cost center. You could see it as an extension of the […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
How Live Chat For E Commerce Website Boosts Conversion Rates
Live chat is a feature that e-commerce websites increasingly use to engage customers in their products as well as address their grievances. In both cases, live […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Scaling Your Business with Cost-Effective Outsourced Live Chat Services
Outsource live chat support services refers to hiring an external company/ agency to handle real-time customer conversations on your website or app. Through these services, you […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
Top Benefits of Live Chat Support for Your Website’s Growth
Live chat support is a real-time interaction channel that allows customers to communicate directly with a business through its website or app. There are several benefits […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
6 mins read
How Atidiv’s CX Experts Unlock The Full Power Of Gorgias For Ecommerce Brands
Key Takeaways: Most brands underuse their support tools: Gorgias has powerful features, but many teams don’t take full advantage of them. Atidiv’s CX experts unlock Gorgias’s […]
by
Ingrid Galvez
Customer Support
9 mins read
The Future of Customer Support: Why Live Chat is Here to Stay
Live chat is considered the future of customer support, not because it is a fancy way to deal with customer grievances, but for its multifaceted utility. […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
How Outsource Live Chat Support Can Improve Your Website’s Customer Engagement
Outsourced live chat is the process of hiring a third-party to manage your website’s customer chats. This team handles real-time inquiries and customer support on your […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
9 mins read
The Benefits of Live Chat Outsourcing Support for Small Businesses
Live chat services for small businesses refer to real-time customer support that allows website visitors to chat with agents directly. These services allow small business owners […]
by
Ben Falloon
B2B Customer Service
BPO
Customer Experience
Customer Support
10 mins read
Why 24/7 Live Chat Support is a Game-Changer for Customer Satisfaction
24/7 live chat support is a real-time customer service channel available around the clock via a website or app. It allows your customers to connect instantly […]
by
Maximilian Straub
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support