A Business Process Outsourcing (BPO) partner in 2025 is a third-party service provider. It manages specific business functions on behalf of a company. These functions usually include […]
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12 mins read
Choosing the Right BPO Partner: What Your Business Needs to Know
by
Kushal MB
BPO
11 mins read
How to Enhance Digital Patient Experience in Healthcare
Digital patient experience refers to the complete set of digital interactions a patient has with a healthcare provider. These interactions are usually performed through digital platforms, […]
by
Ashish Arpit
Customer Experience
12 mins read
How Satisfied Employees Boost Productivity and Performance
Satisfied employees feel content, supported, and valued in their roles. This sense of satisfaction creates focus, consistency and innovation which directly drives better business outcomes that […]
by
Ashish Arpit
Customer Sentiments
12 mins read
Unlock Richpanel Revenue Growth: How Smarter Customer Support Drives eCommerce Success
E-commerce customer support refers to the process of assisting online shoppers across platforms like chat, email, and social media. It is related to resolving queries, managing […]
by
Ayushi Gupta
Customer Support
13 mins read
Boost Employee Growth – Learn Why L&D is Key to Business Success!
Learning and Development (L&D) refers to training programs that improve employees’ skills, knowledge, and capabilities. It covers both job-specific training and long-term career development initiatives. This […]
by
Ayushi Gupta
learning and development in HRM
12 mins read
Measure Success with the Right KPIs – Improve Customer Experience Now!
Customer Experience Key Performance Indicators (CX KPIs) are measurable metrics. Using them, you can learn how your customers perceive and interact with your brand across various […]
by
Ayushi Gupta
Customer Experience
12 mins read
Best Chat Tools to Improve Customer Service Efficiency
Chat tools are software applications. They enable real-time communication between your business and your customers across digital platforms. Some popular chat tools are Intercom, Zendesk, Freshchat, […]
by
Kushal MB
Customer Experience
13 mins read
Enhancing Healthcare Through Improved Customer Experience
Customer experience in healthcare refers to the complete journey a patient has with a healthcare provider. It covers all interactions before, during, and aftercare. Some key […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
13 mins read
Exploring ‘Phygital’ Experiences: Bridging Physical and Digital CX
Phygital experiences combine physical and digital interactions. They create a connected customer journey by linking in-person services with digital tools like apps, websites, or devices. The […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
Customer Support
13 mins read
Best Practices for E-commerce Outsourcing Services
With the growing digital marketplace, the e-commerce industry has gained enormous popularity and success. In this competitive space, every click and every customer experience counts. For […]
by
Ayushi Gupta
Customer Experience