Key Takeaways: Effective customer service means solving problems with speed, clarity, and empathy—making customers feel heard and valued. Core skills like active listening, communication, patience, and […]
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12 mins read
Effective Customer Service Skills & Strategies for Business Success
by
Ashish Arpit
Customer Experience
6 mins read
Why Strategic Scaling Execution Is Key to Avoiding Slowdowns
Here’s what nobody tells you when you’re scaling a media team. It’s not the strategy that burns you out; it’s the execution. It happens when your […]
by
Zach Moore
Ad Operations
Media Buying & Execution
Media Operations
11 mins read
SaaS Customer Support Best Practices: How to Maximize Performance and Delight Users
SaaS customer support is the assistance provided to users of cloud-based software. It helps them resolve issues and understand features. Some common assistance provided are technical […]
by
Kushal MB
Customer Experience
Customer Support
14 mins read
Unlock Your Team’s Potential – Proven Tips for Effective Team Development!
Team Development Storming is the second of the five stages in Bruce Tuckman’s team development model. It follows the “forming stage”. During the storming phase, team […]
by
Ashish Arpit
Customer Support
12 mins read
Explore Blockchain for Customer Support – Enhance Security and Efficiency!
Blockchain customer support refers to the use of blockchain technology to offer scalable and secure customer experience (CX) solutions for consumer brands and D2C companies. It […]
by
Ayushi Gupta
Customer Support
12 mins read
Choosing the Right BPO Partner: What Your Business Needs to Know
A Business Process Outsourcing (BPO) partner in 2025 is a third-party service provider. It manages specific business functions on behalf of a company. These functions usually include […]
by
Kushal MB
BPO
11 mins read
How to Enhance Digital Patient Experience in Healthcare
Digital patient experience refers to the complete set of digital interactions a patient has with a healthcare provider. These interactions are usually performed through digital platforms, […]
by
Ashish Arpit
Customer Experience
12 mins read
How Satisfied Employees Boost Productivity and Performance
Satisfied employees feel content, supported, and valued in their roles. This sense of satisfaction creates focus, consistency and innovation which directly drives better business outcomes that […]
by
Ashish Arpit
Customer Sentiments
12 mins read
Unlock Richpanel Revenue Growth: How Smarter Customer Support Drives eCommerce Success
E-commerce customer support refers to the process of assisting online shoppers across platforms like chat, email, and social media. It is related to resolving queries, managing […]
by
Ayushi Gupta
Customer Support
13 mins read
Boost Employee Growth – Learn Why L&D is Key to Business Success!
Learning and Development (L&D) refers to training programs that improve employees’ skills, knowledge, and capabilities. It covers both job-specific training and long-term career development initiatives. This […]
by
Ayushi Gupta
learning and development in HRM