Customer Experience Key Performance Indicators (CX KPIs) are measurable metrics. Using them, you can learn how your customers perceive and interact with your brand across various […]
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12 mins read
Measure Success with the Right KPIs – Improve Customer Experience Now!
by
Ayushi Gupta
Customer Experience
12 mins read
Best Chat Tools to Improve Customer Service Efficiency
Chat tools are software applications. They enable real-time communication between your business and your customers across digital platforms. Some popular chat tools are Intercom, Zendesk, Freshchat, […]
by
Kushal MB
Customer Experience
13 mins read
Enhancing Healthcare Through Improved Customer Experience
Customer experience in healthcare refers to the complete journey a patient has with a healthcare provider. It covers all interactions before, during, and aftercare. Some key […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
13 mins read
Exploring ‘Phygital’ Experiences: Bridging Physical and Digital CX
Phygital experiences combine physical and digital interactions. They create a connected customer journey by linking in-person services with digital tools like apps, websites, or devices. The […]
by
Ayushi Gupta
B2B Customer Service
Customer Experience
Customer Support
13 mins read
Best Practices for E-commerce Outsourcing Services
With the growing digital marketplace, the e-commerce industry has gained enormous popularity and success. In this competitive space, every click and every customer experience counts. For […]
by
Ayushi Gupta
Customer Experience
12 mins read
The On-Demand Economy: Trends and Future Outlook
The on-demand economy refers to a business model where products or services are delivered based on real-time customer requests (usually through digital platforms). This model relies […]
by
Kushal MB
Uncategorized
12 mins read
What is a Process Excellence Team, and Why Do You Need One
Key Takeaways Get an in-depth understanding of business process excellence meaning and frameworks. Benefits of the process excellence include, Increased productivity and efficiency. Cost reduction. Improved […]
by
Kushal MB
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Upcoming Innovations in Call Center Technology
Call center technology refers to the software and hardware used to manage customer communication across phone, chat, email, and other channels. Using it, you can route […]
by
Kushal MB
Customer Support
12 mins read
Automated Labelling vs. Manual: Choosing the Right Approach for Scalable Data Annotation
Automated labeling is the process of using machine learning algorithms to tag or classify data without human involvement. It learns from a small set of labeled […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
12 mins read
Why Multilingual Support is Essential for Customer Success
In this competitive market space, building and thriving a business can be successful only when you create a successful customer support and customer interaction. For consumer […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support