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Discover valuable insights through our blogs, focusing on technology, innovation, and actionable strategies for modern businesses.

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Trending Articles

11 mins read

Jobs Replaced by AI: Transforming Customer Experience Through Automation

AI-enhanced customer experience refers to the use of artificial intelligence technologies in customer service. For CX leaders at consumer brands and D2C companies in the U.S., […]

by Ashish Arpit
Customer Experience
13 mins read

12 Creative Ways to Keep Your Customers Happy

At present, in 2025,  Satisfied clients are customers whose expectations have been met or exceeded by a company’s products, services, or support. They experience positive interaction […]

by Kushal MB
B2B Customer Service
13 mins read

Exceptional E-commerce Support for Your Organization

Customer experience (CX) is how people feel about your business after dealing with it in any way – before buying, while buying, and after buying. This […]

by Kushal MB
Customer Experience
12 mins read

Understanding and Leveraging Customer Sentiment for Brand Success​

Customer sentiment is a measurement of how customers feel about your business, products, or services. It shows whether customers have a positive, negative, or neutral view […]

by Ayushi Gupta
Customer Sentiments
9 mins read

Top Benefits of Outsourcing HR Functions for Business Success

Outsourcing HR (human resource) functions means hiring a third-party individual to carry out the hiring process for specific roles. Businesses require a slew of talented professionals […]

by Ashish Arpit
HR
8 mins read

Why Empathy Training is Crucial for Exceptional Customer Service

Empathy training is a prerequisite in any business because it is important to see things from the client’s perspective. Empathy for the client’s specific requirements helps […]

by Ayushi Gupta
B2B Customer Service
13 mins read

Top Tips for Providing Excellent Phone Customer Support

Phone support remains one of the most trusted customer service channels, with the highest CSAT ratings. Customer service over the phone is a method in which […]

by Ashish Arpit
Customer Support
8 mins read

AI Customer Service Call Center: Transforming Support

With the market becoming more prone to AI-tech-related operations, customer support has not been an exception. AI-led customer service enables businesses to deliver faster resolutions, improve […]

by Kushal MB
Customer Support
8 mins read

How to Collect Customer Feedback: Tips & Best Practices for Success

Customer feedback is the best way to understand real-time issues customers face while using your service or product. Think of it as a sort of data-mining […]

by Ashish Arpit
Customer Experience
11 mins read

How to Calculate Churn Rate: Formula and Key Insights To Reduce It

The churn rate is the percentage of customers who stop using your company’s product or service. It is calculated for a specific period (say quarterly or […]

by Kushal MB
Customer Experience