Key Takeaways Customer service is evolving from reactive to proactive, with personalization, data, and speed at the core of modern support. AI is enhancing—not replacing—human agents […]
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11 mins read
Insights on the Future of Customer Service and Support
by
Ashish Arpit
B2B Customer Service
11 mins read
Bad Customer Service Examples and How to Avoid Them
Key Takeaways Even small customer service missteps can lead to lost trust and revenue. Common examples of poor customer service include robotic replies, long hold times, […]
by
Ayushi Gupta
B2B Customer Service
10 mins read
Practical Advice: How Good Customer Service Translates to Business Success
Key Takeaways Good customer service is more than problem-solving—it’s a long-term growth strategy. The advantages of good customer service include higher loyalty, better retention, and stronger […]
by
Kushal MB
B2B Customer Service
6 mins read
Essential Customer Service Resources You Should Be Using Today
Key Takeaways Understand how customer service essentials help you leverage customer service. Take a deep look at the essential customer service resources that you should be […]
by
Ayushi Gupta
Customer Experience
12 mins read
How to Join a Startup: A 5-Stage Guide for New Employees
Key Takeaways: Joining a startup company is a fast-paced, high-growth opportunity where adaptability, initiative, and problem-solving are key to success. The first year is a journey […]
by
Ayushi Gupta
Customer Experience
10 mins read
Find the Best AI for Customer Service – Compare Leading Solutions Today!
Key Takeaways AI-based customer service software automates support to save time, reduce delays, and improve customer experience. Choosing the right AI tool is based on your […]
by
Ayushi Gupta
Customer Experience
11 mins read
Does Call Center Outsourcing Harm Customer Service Quality?
Call center burnout is a state of physical, emotional, and mental exhaustion. It is caused by prolonged stress, high workloads, and repetitive tasks. Such burnout leads […]
by
Ayushi Gupta
B2B Customer Service
13 mins read
How to Improve Customer Perception and Elevate Your Brand Experience
Customer perception (also known as brand perception) is the way people think, feel and talk about your business based on every interaction they have with your […]
by
Ashish Arpit
Customer Sentiments
11 mins read
How Companies Use AI to Reduce Helpdesk Workload in Support Strategy
By using AI in customer service, you can automate responses, reduce agent workload, and offer 24/7 customer support. To make a successful integration, you need to […]
by
Ashish Arpit
Customer Experience
11 mins read
Wondering About BPO Call Centers? Learn How They Can Benefit You!
Key Takeaways BPO call centers help businesses save money, improve efficiency, and provide 24/7 customer support without the hassle of in-house management. Outsourcing customer service allows […]
by
Ayushi Gupta
BPO