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Trending Articles

12 mins read

What is Out of Production Stock Called and How to Avoid Stockouts in 2025?

A product is out of stock when your customers cannot purchase it due to depleted inventory. This can occur in both online and offline stores. For […]

by Ayushi Gupta
Customer Experience
11 mins read

Top Customer Service Abilities That Drive Success in E-commerce

The best skills to have for customer service allow your agents to provide excellent support to customers. These include empathy, problem-solving, active listening, and time management. […]

by Ayushi Gupta
B2B Customer Service
10 mins read

Choosing Customer Service Channels: What Works Best for Your Industry?

Customer service channels represent touchpoints used by your business to provide customer support. Commonly, these include phone, email, chatbots, live chat, social media, video chat, and […]

by Ayushi Gupta
B2B Customer Service
10 mins read

What Does a Customer Service Specialist Do? Roles & Responsibilities Explained

Introduction Customer service is one of the core values of a company that helps in building a strong customer-company relationship. It is the support the company […]

by Ayushi Gupta
B2B Customer Service
6 mins read

Pros and Cons of Outsourcing You Need to Know

S Small businesses achieve cost savings alongside enhanced efficiency by delegating work to outside vendors through outsourcing. The outsourcing method presents two major dangers, which include […]

by Ayushi Gupta
Customer Experience
8 mins read

Effective Ways to Improve Your Customer Lifetime Value

Introduction Businesses seeking long-term growth and profitability must increase customer lifetime value (CLV). CLV calculates the total amount of money a customer is anticipated to bring […]

by Ayushi Gupta
Customer Experience
6 mins read

7 Benefits of Customer Support Outsourcing for Better Business Performance

Why Customer Service Outsourcing is a Game-Changer Running a business is already a juggling act—managing products, marketing, sales, operations, and everything in between. Now throw customer […]

by Ayushi Gupta
Customer Experience
8 mins read

Ten Key Benefits of Business Process Outsourcing (BPO)

Imagine you are running a fast-scaling consumer brand and selling products and services to customers. You know what sells and how the quality of your products […]

by Ayushi Gupta
Customer Experience
14 mins read

Top 12 Customer Experience Tools For 2025

CX tools are software solutions that enhance customer experience. They collect feedback, analyse data, and automate communications. This makes customer service faster, reduces complaints, and boosts […]

by Ayushi Gupta
Customer Experience
9 mins read

What Does a Chat Moderator Do? Key Responsibilities Explained

Chat moderators ensure rules are followed, block spam, and keep discussions in online forums respectful and engaging. For consumer brands and D2C companies, this role goes […]

by Ashish Arpit
B2B Customer Service