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Trending Articles

9 mins read

12 Proven Strategies To Boost & Retain Customer Loyalty

To build customer loyalty in 2025, offer great service, rewards, and personal attention. Make customers feel valued with special offers and quick support. Always listen to […]

by Ayushi Gupta
Customer Sentiments
7 mins read

Hiring vs Outsourcing: Pros & Cons

What is Better – Hiring or Outsourcing? Running a business means constantly making decisions, and one of the biggest is whether to hire or outsource. Do […]

by Ashish Arpit
Customer Experience
7 mins read

A Comprehensive Guide to Back-Office Operations and Their Processes

Introduction Back-office tasks are important as all critical support roles play a significant part in the seamless functioning of an organization’s business. Most of these are […]

by Ashish Arpit
B2B Customer Service
8 mins read

What is Call Center Outsourcing?

Call center outsourcing means hiring another company to handle customer calls for you. Instead of answering every call yourself, you let a professional team do it […]

by Ayushi Gupta
Customer Experience
9 mins read

10 Proven Techniques for De-Escalating Difficult Customer Situations

Why De-Escalation Techniques in Customer Service Matter in 2025 Let’s be honest—no one likes dealing with angry customers. The raised voices, frustration, and sometimes outright rudeness […]

by Kushal MB
B2B Customer Service
8 mins read

CX Growth Starts Here: Strategies for Building a Strong Customer Experience Foundation

Why Customer Experience Strategy Matters Now More Than Ever Customers in 2025 have more choices than ever before. Whether it’s a SaaS product, an online retailer, […]

by Ayushi Gupta
Customer Experience
7 mins read

10 Essential Customer Service Best Practices for Success

Why Customer Service Best Practices Matter Let’s be real—bad customer service is a dealbreaker. You could have the best product in the world, but if your […]

by Ashish Arpit
B2B Customer Service
8 mins read

Offshore IT Outsourcing: Key Concepts and Best Practices Explained

A key tactic for companies trying to save costs, simplify operations, and access a large worldwide talent pool is offshore IT outsourcing. In 2025, consumer brands […]

by Kushal MB
Customer Experience
7 mins read

What Is Customer Sentiment

A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]

by Ayushi Gupta
B2B Customer Service BPO Customer Experience Customer Sentiments Customer Support
7 mins read

Customer Lifetime Value Importance: Key to Long-Term Business Success

Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]

by Ayushi Gupta
Customer Experience