A satisfied customer is the best business strategy of all. Almost every business depends on its customers to ensure success and sustainable growth. For consumer brands […]
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7 mins read
What Is Customer Sentiment
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Sentiments
Customer Support
7 mins read
Customer Lifetime Value Importance: Key to Long-Term Business Success
Customer Lifetime Value (CLV) is the total money a business earns from a customer during their entire relationship. It considers how much a customer spends each […]
by
Ayushi Gupta
Customer Experience
9 mins read
Ultimate Guide to Call Center Quality Assurance: Tips & Best Practices
Key Takeaways for 2025 Call center quality assurance ensures consistent, high-quality customer interactions. Regular call monitoring & coaching improve agent performance and customer satisfaction. AI & […]
by
Ashish Arpit
Customer Experience
8 mins read
A Complete Guide to Understanding the Role of a Chat Moderator
A chat moderator is someone who keeps online conversations safe and respectful. Their job is to watch over messages in online business spaces (your social media […]
by
Kushal MB
Customer Experience
8 mins read
Tips To Build A Customer Support Team
The goal as a company is to build customer service that is not just the best but industry-defining. Gone are the days when pricing was the […]
by
Kushal MB
Customer Experience
8 mins read
How To Ensure a High Customer Satisfaction Score?
Customer Satisfaction Score (CSAT) measures how happy customers are with your product or service. In 2025, a higher CSAT score drives measurable business growth and customer […]
by
Kushal MB
Customer Experience
9 mins read
Customer Empathy Map: What Is It and Why Does It Matter?
A customer empathy map is a strategic visualization tool used by leading consumer brands and D2C companies in the US, UK & Australia. It helps leaders […]
by
Ayushi Gupta
Customer Sentiments
7 mins read
What Is Business Process Outsourcing?
Key Takeaways BPO (business process outsourcing) refers to contracting specific business functions to third-party providers. Companies use BPO to reduce costs, increase efficiency, and focus on […]
by
Ayushi Gupta
B2B Customer Service
7 mins read
What is Customer Experience?
Customer Experience (CX) covers everything your customer goes through when dealing with your business. It starts from the first time they hear about your brand (like […]
by
Ashish Arpit
Customer Experience
6 mins read
Definitive Guide to Customer Experience Management
Customer Experience Management (CXM) allows you to track and improve how customers interact with your products or services. It helps you better understand what your customers […]
by
Kushal MB
Customer Experience