Co-browsing is a real-time collaborative technology. Most businesses use it to offer an instant resolution to customer queries. Through it,agents can view and interact with a […]
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11 mins read
How Does Co Browsing Work? Improve Customer Support in Real Time
by
Ashish Arpit
B2B Customer Service
12 mins read
How Live Agent Customer CX is Transformed by Live Chat Support
Live chat support is a real-time customer service channel. It allows businesses to communicate with customers through a chat window on their website or app. Using […]
by
Kushal MB
Customer Experience
13 mins read
Tiered Support: How to Build an Efficient Support Structure
A multi-tiered support model categorizes issues into different levels (tiers) based on complexity. Lower tiers handle simple problems, while higher tiers resolve more technical or specialised […]
by
Kushal MB
B2B Customer Service
11 mins read
Top Zendesk Competitors and Alternatives for Better Customer Support
Zendesk is a cloud-based customer service platform. Using it, you can manage customer support through ticketing, live chat, and automation. Despite its extensive features, it has […]
by
Ashish Arpit
B2B Customer Service
11 mins read
How to Prevent Bad Customer Service and Keep Your Customers Happy
Bad customer service occurs when a business fails to meet customer expectations. This makes your customers feel ignored, frustrated, or disrespected. Usually, this happens due to […]
by
Ayushi Gupta
B2B Customer Service
9 mins read
Effective Customer Service Management with Ticketing Systems
A ticketing system manages customer inquiries by converting them into trackable customer service tickets. It organises, prioritises, and automates responses which lead to faster issue resolution. […]
by
Ayushi Gupta
B2B Customer Service
BPO
Customer Experience
Customer Support
15 mins read
Highest Net Promoter Scores from Founders in 2025: How They Did It—and How You Can Too
Net Promoter Score (NPS) in 2025 is a customer loyalty metric. It measures how likely customers are to recommend a company, product, or service to others. […]
by
Kushal MB
Customer Sentiments
13 mins read
What Are the Benefits of Outsourcing IT Services? Everything You Need to Know
Outsourcing IT services is a strategic decision where you hire an external company to handle technology-related tasks (such as software development, cloud management, and IT support). […]
by
Ayushi Gupta
B2B Customer Service
12 mins read
HubSpot CRM Pros and Cons: A Complete Guide for Businesses
By using a CRM (Customer Relationship Management), you can keep track of customer details, sales, and business interactions in one place. HubSpot as a CRM is […]
by
Ashish Arpit
B2B Customer Service
10 mins read
Generative AI in Customer Service: How AI is Transforming Support & Engagement
Why Generative AI in Customer Service is a Game Changer Customer expectations have never been higher. Today’s consumers want instant answers, personalized solutions, and seamless interactions […]
by
Ashish Arpit
B2B Customer Service